What do you want to talk to us about?
Tell us why you’re here and we’ll get you the information you need.
NEW
Apply online
Our online portal is the best way to start your new connection journey with us:
- We'll guide you to the right service
- You can get a free budget estimate
- It's quick and easy to apply
- We'll remember your details for next time
- You can pay online by card or BACS
- We'll keep you updated every step of the way
- Manage all of your applications in one place
Get in touch
Choose option 2
Monday-Friday: 8am-5pm
Weekends and bank holidays: Closed
Write to us
You can write to us at:
Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD
NEW
Apply online
Our online portal is the best way to start your new connection journey with us:
- We'll guide you to the right service
- You can get a free budget estimate
- It's quick and easy to apply
- We'll remember your details for next time
- You can pay online by card or BACS
- We'll keep you updated every step of the way
- Manage all of your applications in one place
Get in touch
Choose option 1
Monday-Friday: 8am-5pm
Weekends and bank holidays: Closed
Write to us
You can write to us at:
Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD
NEW
Apply online
Our online portal is the best way to start your new connection journey with us:
- We'll guide you to the right service
- You can get a free budget estimate
- It's quick and easy to apply
- We'll remember your details for next time
- You can pay online by card or BACS
- We'll keep you updated every step of the way
- Manage all of your applications in one place
Get in touch
Choose option 1 or 2
Monday-Friday: 8am-5pm
Weekends and bank holidays: Closed
Write to us
You can write to us at:
Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD
NEW
Apply online
Our online portal is the best way to start your new connection journey with us:
- We'll guide you to the right service
- You can get a free budget estimate
- It's quick and easy to apply
- We'll remember your details for next time
- You can pay online by card or BACS
- We'll keep you updated every step of the way
- Manage all of your applications in one place
Get in touch
Choose option 2
Monday-Friday: 8am-5pm
Weekends and bank holidays: Closed
Write to us
You can write to us at:
Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD
We hope you never have to make a complaint but if you do, this is our complaints procedure:
Stage 1
The first stage is to get in touch with us to let us know you’re not happy. To make a complaint to Developer Services, you can call us on 0345 1 20 84 82 or email wbu.service.centre@yorkshirewater.co.uk.
We aim to get to the root of the problem at this stage and do all we can to sort out your complaint. We’ll try really hard to come up with a solution that we’re both happy with.
If we can’t deal with your complaint when you first contact us, or if we need to look into it further, we aim to reply to you within 7 working days from the date we received your complaint.
If you’re unhappy with the outcome, you can request a Stage 2 review.
Stage 2
Please let us know if you’re still not happy and a member of our team who hasn’t been involved with your case before will take another look at your complaint.
In the unlikely case that you’re not happy with the outcome of your complaint at this point, then you can request an independent review by the Consumer Council for Water (CCW).
Stage 3
If after Step 2, you’re still not happy or we haven’t sorted your complaint within 8 weeks of when you first contacted us, you can then ask for an independent review from CCW – the voice for water consumers. CCW is an independent body set up to make sure the customer’s voice is heard; they will investigate your complaint.