Our performance
Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, along with the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 44 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea.
We want our customers to know how well we’re doing against 11 of the core performance commitments, so we report our performance every 3 months and publish the results a few months afterwards. For example, our performance in April-June will be published in September. Each year, in July, we will also publish our Annual Performance Report, which will give a full in-depth update against all 44 performance commitments.
See how we're doing
This is how we've performed during 2024/2025 so far
Water quality compliance (CRI)
Unfortunately we haven't met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| 0 | 3.61 |
Water supply interruptions
Unfortunately we haven't met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤00:05:00 | 00:08:27 |
Leakage reduction
We're delighted to have achieved performance commitment level against Leakage during 2024/2025, meaning we've achieved each years target throughout this five-year period (AMP7).
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤15.0% | 15.1% |
Unplanned outage
Although we've delivered our best result within this five-year period against this measure, we're disappointed to haven't met target for 2024/2025.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤2.34% | 2.48% |
Mains repairs
We're really pleased to have achieved target for 2024/2025 against mains repairs.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤175.8 | 173.8 |
Per capita consumption (PCC) reduction
Unfortunately we haven't met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≥8.9% | 2.0% |
Pollution incidents
Unfortunately we haven't met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤19.50 |
28.89 |
Internal sewer flooding
Unfortunately we haven't met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤1.34 |
2.21 |
Priority services for customers in vulnerable circumstances
We're delighted to have achieved performance commitment level against this measure during 2024/2025, delivering our best result of this five-year period (AMP7).
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≥10.0% | 10.6% |
Treatment works compliance
We're disappointed to have not met this year target against this measure.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| 99% | 98.39% |
Sewer collapses
We're really pleased to have achieved target for 2024/2025 against sewer collapses.
For more information, please read our Annual Performance Report.
| Year-end target | Performance |
|---|---|
| ≤15.39 | 6.97 |
Disclaimer: The numbers we report show our year-to-date progress against regulatory targets listed in Ofwat’s Final Determination. All the numbers we report have been checked thoroughly internally. While we make every effort to report accurately, all information undergoes a final internal review and external audit each year, so numbers may differ slightly at year end. Our final annual position is reported on this website and in our Annual Performance Report. You can read more about how we check and assure our data in our Assurance Plan.
See our past performance
Want to know more?
Get in touch by emailing us at apr@yorkshirewater.co.uk.