We’re inviting you to take part in one of our four upcoming ‘Your Yorkshire Water, Your Say’ online events. These sessions offer a unique chance to engage directly with our CEO, Nicola Shaw, and members of our leadership team.
North Yorkshire: Tuesday 11 November 2025
South Yorkshire: Wednesday 19 November 2025
East Yorkshire: Monday 24 November 2025
West Yorkshire: Thursday 27 November 2025
Time: 6pm-7:30pm (90 minutes) for all events
Location: Online via Zoom
Join us for an open discussion about our recent performance, our plans for the future, and to share your questions or feedback. Whether you’re a household customer, business owner, or part of a community group, your input is invaluable to us as we strive to improve our services.
There will be plenty of opportunities to ask questions on the night. If we’re unable to answer your question during the event, don’t worry – simply submit your question when registering and we’ll provide a written response afterwards and upload this to our website on this very page.
The event will be hosted by an independent third party, DJS Research Ltd, ensuring a safe and open space for all.
Ready to have your say?
We look forward to seeing you!
FAQs
I can’t make the event. Can I submit a question and still get an answer?
Yes you can, all questions submitted ahead of the event will receive a response in writing.
I can’t make the event. Will you put on events like this in the future?
We’re hoping to host more events like this in future, particularly if we receive a good level of interest in this event. We’ll be sure to communicate news about any future events planned.
Why are you hosting this online and not in person?
We want the event to be as inclusive as possible and allow customers from across Yorkshire to attend. Therefore, for these events, we felt Zoom would be the most accessible platform for most customers. If the events are well attended we may consider options for face to face events in the near future.
What if I ask a question and it doesn’t get answered at the event?
All questions submitted will receive a written response after the event. We will aim to answer as many questions as we can during the event, covering a range of topics.
I don’t have Zoom, can I join the event another way?
We have chosen Zoom as this platform can be easily accessed through a range of devices without having to download the application. You can join the Zoom meeting through your browser.
What topics will be covered during the event?
We welcome questions on anything you would like to ask about Yorkshire Water! Our CEO Nicola will give an update on our progress and performance as well as our current activities and future investment across Yorkshire.
How can I join the Zoom events?
We want to make sure this event is independently and unbiasedly run, so we have enlisted the support of DJS Research, an independent third party organisation.
Is there a registration fee for attending?
No, the event is free to join. All customers are welcome.
Aside from Nicola, who else will be there at the event?
At the event, additional directors from Yorkshire Water will be present to respond to your questions. DJS Research Ltd., an independent third-party research agency, will facilitate the sessions and manage the selection of questions to be addressed during the evening.
Will the event be recorded, and can I access it later?
No, the event will be recorded in order to create a transcript for reporting purposes only by DJS Research. The recording will be deleted after a transcript for analysis in order to protect participants anonymity and privacy.
How can I provide feedback after the event?
You can contact Donna, our Head of Insight at Yorkshire Water at donna.hildreth@yorkshirewater.co.uk.