Suppliers are required to electronically submit their invoices via their Ariba Network account. If we have made a different agreement with you, manual invoices need to be submitted as PDF only to apinvoices@yorkshirewater.co.uk ensuring you quote the purchase order and the invoice number is on the subject line of the email. Please note we can only accept invoices via one route in.
If you need training on using your SAP Ariba account, we can support you with confirming orders through to submitting invoices and credit notes, our Systems Team colleagues will be happy to help with this. Please reach out to P2PSystemsTeam@yorkshirewater.co.uk. Alternatively, please use the Supplier Information Portal which gives our suppliers all the information they need to be able to transact electronically with us.
Please use the Invoice Status Portal for the most up-to-date information on your invoices.
Service Level Agreement
We will respond to your query within 48 hours.
Monthly payment terms
Payment Performance October 2024-March 2025
| Paid within terms | Average days to pay |
|---|---|
| 69.68% | 32.83 |
| 0-30 days | 31-60 days | 61+ days |
|---|---|---|
| 48.01% | 46.94% | 5.06% |
Dispute process
If we have a query with the goods or services you provide, we will contact you by telephone within 7 days of receipt.
Standard payment terms
Our standards payment terms are: 30 days end of month
Company statement
- Suppliers offered electronic invoicing
- Supply chain finance available to suppliers
- No charges for being on our supplier list
- During the reporting period, we will not deduct sums from payments as a charge for remaining on a supplier list
- Member of the Prompt Payment Code
| Month | Invoices paid within terms |
|---|---|
| October 2024 | 76.91% |
| November 2024 | 68.60% |
| December 2024 | 63.48% |
| January 2025 | 67.28% |
| February 2025 | 86.60% |
| March 2025 | 67.53% |