Customer Helpline 0845 1 24 24 24
Yorkshire Water PO Box 52 Bradford
Would you like to know more about how we're performing financially?
You can download copies of our annual accounts and investors reports here.
See how we're proposing to spend £3.5 billion to upgrade Yorkshire's water and sewerage network.
2011
2010
2009
2008
June Annual Return 2011 (426 kb)
Annual Report and accounts 2010 (758kb)
Annual report and accounts 2009 ( 292kb)
Annual report and accounts 2008 ( 238kb)
June Annual Return tables 2011 (727 kb)
Interim report and accounts 2010 (57 kb)
Interim report and accounts 2009 (57kb)
Interim report and accounts 2008 ( 36kb)
Reporter's Report on the June Return 2011 submission (759kb)
Preliminary announcement of results 2010 (19kb)
Investors report 2009 (4377 kb)
Preliminary announcement of results 2011 (24 kb)
Investors report 2010 (335kb)
Statutory Accounts 2009 ( 72kb)
Annual report and financial statements 2011 - Yorkshire Water Services Ltd (675 kb)
Investors report to 30 September 2010 (339 kb)
Yorkshire Water Services Holdings Limited annual report for the year ended 31 March 2011 (446 kb)
Yorkshire Water Services Finance Limited annual report for the year ended 31 March 2011 (639 kb)
Investors report to 31 March 2011 (16,397 kb)
Yorkshire Water Services Odsal Finance Holdings Limited annual report for the year ended 31 March 2011 (494 kb)
Yorkshire Water Services Odsal Finance Limited annual report for the year ended 31 March 2011 (751 kb)
Yorkshire Water Services Bradford Finance Limited annual report for the year ended 31 March 2011 (674 kb)
Prospectus 2011 (2,233 kb)
Interim report 2011 (65 kb)
Investors report to 30 September 2011 (15,204 kb)
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Please help us by answering some simple questions
We'd like to know what you think
Please tell us how satisfied or dissatisfied you are with services your Account Manager provides in the following areas
No 1)
Frequency of contact
No 2)
Problem resolution
No 3)
Timely provision of information
No 4)
Working in partnership with you
No 5)
Taking agreed actions
No 6)
Professionalism
No 7)
Account management
No 8)
In view of your responses, if there are any areas where your Account Manager has fallen below your expectations, please let us know how we could improve our service
No 9)
What else could we do to improve our services to you?
No 10)
Account Manager name
No 11)
Company name
Gender
Age
Have you always been aware that putting fat, oil or grease down your sink could cause your pipes to become blocked?
Prior to our campaign, did you think that putting baby wipes, make-up wipes, cotton buds, sanitary items or nappies down your toilet could cause your toilet to become blocked?
Before you heard about our campaign, did you realise the extent of the damage you could cause to your home by putting items like fats, oil, grease, nappies, wipes etc down your sinks and toilets?
Has the information in our campaign prompted you to change your behaviour?
Will you be ordering a FREE Fat Cake making kit?
If you have any other feedback about the campaign or if you have any ideas about what could make it more successful please state them below
Name
Thinking about the level of service we provide how would you rate your satisfaction?
Please explain the reasons for your previous answer
Have you used our website within the last 12 months?
Why did you visit our website?
Please enter your name and email
Mince pie and Christmas cake crumbs are a great source of food for birds, though on average, how many mince pies does the average person consume during the Christmas period?
Yorkshire folk love their turkeys! But approximately how many turkeys are eaten each Christmas?
Which Christmas bird do you believe has the highest percentage of calories as fat?
Fill in your favourite coastline
Address
What is your age bracket?
Where do you holiday?
How many days does a typical holiday consist of for you?
Have you reduced the length of your holidays in recent years?
If so, why?
Have you ever been to the Yorkshire coast/seaside?
Have you ever been to the seaside in England?
How many times have you been to an English coastal resort in the last 12 months?
Have you ever swum in the sea at an English coastal resort?
No 12)
Have you ever stepped foot on an English pier?
No 13)
Have you ever built a sand castle?
No 14)
Have you ever tried candy floss?
No 15)
Have you ever eaten a stick of rock?
No 16)
Given the choice, which coastline most appeals to you out of the following?
No 17)
What word or phrase comes to mind when you think of the Yorkshire coast?
Where did your hear or see our Wrap Up campaign?
Which of the following prompted you to visit our website to find out more about our Wrap Up campaign?
Thanks for taking the time to complete our survey. Please continue to read the advice on this page to help you fight the freeze this winter.
Let us know what you think about our Contact us page
Contact us survey 2011
Why did you visit our Contact us page?
What did you do first when you visited our contact us page?
Did you get what you wanted from this page?
What did/will you do after visiting this page?
Please can you briefly explain why you gave the previous answer?
Thanks for taking the time to complete our survey. Your views will really help us improve this page.
Customer Site Satisfaction Survey
What do you think of the site?
b. Did you find what you were looking for?
Have you any suggestions for how the site could be improved?
Customer Website Feedback
What do you think of the website?
Have you found it easy to navigate?
Have you any suggestions for how we can improve the site?
Exit survey
what do you think?
As above
A few questions about how you use water...
Do you think you use more water than you need to?
What do you consider to be essential use of water e.g. drinking?
What do you consider to be non essential use of water e.g. washing the car, washing windows?
Whose responsibility is it to save water?
Your email address (so we can send you your e-voucher)
Gender?
Age?
Which of the following items do you think are okay to flush down the toilet?
Do you put fat, oil, grease or food waste down your sink?
Do you know that putting fats, oils or grease down the sink could cause your property to flood?
If you were to recycle your used cooking fat, oil or grease what would make it easier for you to do this?
Do you think manufacturers could highlight how to dispose of items clearer on their packaging?
what is the Worlds fattest bird
Please let us know where you saw or heard about our Wrap Up campaign
Where did you see or hear about our Wrap Up campaign?
Thanks for taking the time to complete our survey. Please continue to read our advice to help you fight the freeze this winter
Please answer two simple questions and help us improve our careers information
Thank you for taking the time to answer our questions!
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