Customer Charges 2015/16
Our prices have fallen by 3%, with an average household bill being reduced from £373 to £360 this year.
Your bill may be different to this depending on the number of services we provide you with, the rateable value of your property or, if you are a metered customer - the amount of water you use.
If you would like to find out more about what this means for you, you can read our charges guide in full
Will my bill go up again next year?
Over the next 5 years, we plan to only increase the average household bill by inflation. Each year our charges are approved by Ofwat and we believe they are fair and good value for money.
Why do bills rise every year?
Our plan is that average household bills only move in line with inflation. Over the next six years we plan to cut our profits to help keep water bills as low as possible.
After listening to the views of more than 30,000 customers, we've looked at ways we can do things differently to help in the current challenging economic climate.
We have a huge investment programme currently well underway to deliver major improvements to our huge network and ensure we're best able to face into major challenges around population growth, climate change in order that we continue to provide our customers with the best possible service.
How do you calculate my bill if I'm not on a meter?
If you don't have a water meter, we base your charges on the rateable value of your home. This is individual to your property and is used to calculate your charges. If you would like to know your rateable value please
For details of how your bill is calculated please read about our charges
Can I have my rateable value re-assessed?
The Inland Revenue's Valuation Office assessed rateable values until 31 March 1990. Under current legislation, those rateable values are still valid for water and sewerage charges; we'll only re-assess if you significantly alter the structure of your home, or if you change from non-domestic to domestic use. If you change from domestic to non-domestic or to mixed use (partly domestic, partly non-domestic), we'll need to carry out a survey of your property to see whether you require a water meter. Please
contact us without delay to arrange a survey.
Investing your money in the things that matter to you
It's not just down to us to decide where we invest. As bill payers, we want to give you the opportunity to have your say and help shape our future investment strategy. We have set up a Customer Panel that allows us the opportunity to listen and respond to the issues that are important to you.
Join our panel
Your sewerage charges
Your sewerage charges are based on 95% of your water volume charge as we assume we remove 95% of the water we supply to your home as waste - taking into account things like evaporation, watering your garden or drinking it.
If you think that more than 5% of your water is not returned to the sewer or you're connected to a septic tank, you may be entitled to a rebate. Please call us on 0345 1 24 24 24. If this has already been assessed the new percentage will be shown on your bill.