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Customer Charges 2014/15

Yorkshire Water billAn average household bill has increased by £6 to £373 this year. For 2014-15, we have limited our overall price increase to the inflation level of 2.65%, deciding not to take the allowed increase of an extra 1.6%.

Your bill may be different to this depending on the number of services we provide you with, the rateable value of your property or, if you are a metered customer - the amount of water you use.

If you would like to find out more about what this means for you, you can read our charges guide in full here, or take a look at a quick summary.

Will my bill go up again next year?

Over the next 5 years, we plan to only increase the average household bill by inflation. Each year our charges are approved by Ofwat and we believe they are fair and good value for money.

Why do bills rise every year?


Our plan is that average household bills only move in line with inflation. Over the next six years we plan to cut our profits to help keep water bills as low as possible.

After listening to the views of more than 30,000 customers, we've looked at ways we can do things differently to help in the current challenging economic climate.

We have a huge investment programme currently well underway to deliver major improvements to our huge network and ensure we're best able to face into major challenges around population growth, climate change in order that we continue to provide our customers with the best possible service.

How do you calculate my bill if I'm not on a meter?

If you don't have a water meter, we base your charges on the rateable value of your home. This is individual to your property and is used to calculate your charges. If you would like to know your rateable value please contact us

For details of how your bill is calculated please read about our charges here

Can I have my rateable value re-assessed?

The Inland Revenue's Valuation Office assessed rateable values until 31 March 1990. Under current legislation, those rateable values are still valid for water and sewerage charges; we'll only re-assess if you significantly alter the structure of your home, or if you change from non-domestic to domestic use. If you change from domestic to non-domestic or to mixed use (partly domestic, partly non-domestic), we'll need to carry out a survey of your property to see whether you require a water meter. Please contact us without delay to arrange a survey.

Investing your money in the things that matter to you

It's not just down to us to decide where we invest. As bill payers, we want to give you the opportunity to have your say and help shape our future investment strategy. We have set up a Customer Panel that allows us the opportunity to listen and respond to the issues that are important to you.

Join our panel

Investment map pod

Your sewerage charges

Your sewerage charges are based on 95% of your water volume charge as we assume we remove 95% of the water we supply to your home as waste - taking into account things like evaporation, watering your garden or drinking it.

If you think that more than 5% of your water is not returned to the sewer or you're connected to a septic tank, you may be entitled to a rebate. Please call us on 0345 1 24 24 24. If this has already been assessed the new percentage will be shown on your bill.

Customer Charter

We're committed to providing the highest quality services. This leaflet explains our promises and guarantees to you.

Customer Charter (pdf 503kb)

Free water saving pack

Free water and energy saving pack

We care about water and are helping our customers save it. Did you know by saving water you can also save on your energy bills too?

Order your free pack

Revised Bathing Water

Looking after Yorkshire

Our investment in bathing water quality along Yorkshire's coast will help give us some of the cleanest beaches in Europe.

Find out more

Save money by using less water

By following our water saving advice, you could still save money on your bill

Water and energy calculatorTry our water and energy calculator to see where you can save both water and money around the home and get your free water saving pack.

Start saving