Customer Charges 2013/14

Yorkshire Water bill The average water and sewerage bill in Yorkshire will rise by £12 in 2013/14 from £356 to £368, ensuring that they still remain below the national average.

We understand that an increase in your bill is never welcome, particularly in the current economic climate, but on this page you will find out why the rise has been necessary and how we're investing your money.

Meeting the challenges of today and tomorrow

After an exceptionally wet 2012, it's essential that we continue to protect our customers and the environment from increasingly severe weather events. Our improvement plans for 2013/14 will enable us to reduce the risk of flooding from sewers and any subsequent environmental impact.

We're also investing in a number of other areas:

We're helping customers who are in debt and struggling to pay - Help with water bills
We're supporting customers with additional needs - Know anyone who needs help?
We're helping customers save water, energy and money - I want to save money
We're creating jobs and helping local businesses - Find a new career
We're thinking differently about energy - Find out more
We're creating cleaner rivers and beaches - See our latest investment

See how we're making your money got a lot further where you live

Investing your money in the things that matter to you

It's not just down to us to decide where we invest. As bill payers, we want to give you the opportunity to have your say and help shape our future investment strategy. We have set up a Customer Panel that allows us the opportunity to listen and respond to the issues that are important to you. If you'd like to join our panel click here

Charges if you don't have a water meter

If you don't have a water meter, a typical bill bill will rise by 3.5% (£14 a year, 27p per week) in 2013/14. The biggest part if this increase is inflation (RPI) which was 3% when our prices were set.

For a breakdown of our charges, please refer to the Charges Scheme documents at the bottom of this page.

What is rateable value?

If you don't have a water meter fitted, we normally base your charges on the rateable value of your property, not on the Council Tax banding system. Rateable values are based on many factors including the size of your home, the number of rooms, the amenities you have and your location.

The amount of water you use does not affect your charges. Your bill shows you in detail how we've calculated your charges for the year.

Charges if you have a water meter

If you have a water meter fitted, we base your charges on the amount of water you use, plus standing charges.

A typical bill for customers with a water meter will be increasing by 7.7% in 2013/14 (£22 a year or 42p a week, including inflation).

For a breakdown of our charges please refer to the Charges Scheme documents below

Your sewerage charges

Your sewerage charges are based on 95% of your water volume charge as we assume we remove 95% of the water we supply to your home as waste - taking into account things like evaporation, watering your garden or drinking it.

If you think that more than 5% of your water is not returned to the sewer or you're connected to a septic tank, you may be entitled to a rebate. Please call us on 0845 1 24 24 24. If this has already been assessed the new percentage will be shown on your bill.