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Ask us a question

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Latest incident

If we're aware of an issue that might be affecting you, such as a burst water mains or low water pressure, the latest updates will appear below. If the incident you're looking for isn't here, type your postcode in the box below and click on Search

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How to guides

Low pressure how to guide



No water or low water pressure

See what to do if you have no water, your water pressure is low or you can't run a hot bath.

  Download our help guide

Watch our video

Helping Hands services for people with additional needs


Helping Hands servicesWe offer FREE Helping Hands services for older customers or those with sight or hearing difficulties, a disability or serious injury, mobility issues or a serious medical condition. Sign up for our Helping Hands services or register a friend, neighbour or relative.

Register for Helping Hands

Useful phone numbers

Customer Helpline*
0845 1 24 24 24

Report a leak
0800 57 3553

24 hour automated services (to provide a meter reading or pay your bill)
0845 1 247 247

Asian language services
0845 1 24 24 21

Text telephone / minicom
0845 1 24 24 23

Identity card checks
0800 1 38 78 78

* Water and sewerage enquiries:
Mon to Sat 6.30am-10pm,
Sun 7.30am-10pm

* Billing enquiries:
Mon to Fri 8am-8pm,
Sat 9am-5pm

* Charges depend on your service provider and may cost more from mobiles

Find a local plumber

Chartered Institute of Plumbing and Heating Engineering (click here to visit their website)


Need more help? 

Further Assistance

Ways to contact us

Write to us
Yorkshire Water, PO Box 52, Bradford, BD3 7YD

  Email us

Fax us
01274 372 800

Business Customers
0845 6 789 789

Switchboard (if you'd like to speak to a specific person at Yorkshire Water)
01274 691111

Human Resources
Western House, Halifax Road, Bradford, BD6 2SZ

Land, Property and Planning
Western House, Halifax Road, Bradford, BD6 2SZ

Education and Community Affairs
Western House, Halifax Road, Bradford, BD6 2SZ
01274 692515  

 

Developer services 
Western House, Halifax Road, Bradford, BD6 2SZ
0845 1 20 84 82 (New connections)
0845 1 20 84 82 (Sewerage services)
0845 1 24 24 24 (other enquiries)

Recreation Team
Environment and Catchment Team, PO Box 52, BD3 7YD

Safe-Move
Safe Move, Western House, Bradford, BD6 2SZ
0800 1 385 385

Consumer Council for Water (Yorkshire)
Northgate House, St. Augustine's Way, Darlington, DL1 1XA
0845 708 9368

Drinking Water Inspectorate (DWI)
Room M03, Whitehall, London, SW1A 2EY
0207 7270 3370

Environment Agency
National Customer Contact Centre, PO Box 554, Rotherham, S60 1BY
08708 506 506

Chartered Institute of Plumbing and Heating Engineers
Find a local plumber

Ofwat
Centre City Tower, 7 Hill Street, Birmingham, B5 4UA
0121 625 1300

WaterAid
General enquiries and donations
020 7793 4594
Reception 
020 7790 4500

Yorkshire Water Community Trust
Freepost BD3074, Bradford BD3 7BR
0845 1 24 24 26
Or visit the Community Trust area of our website

Personal Injury Claim
Please note that any Fast Track personal injury claims (incident date 31 July 2013 onwards) brought against Yorkshire Water Services Ltd by solicitors acting on behalf of claimants must be submitted through the new EL/PL portal system. The correct portal compensator name for such claims is Kelda Group Ltd and our portal system reference is G231. Click here