Take a look below at the different services we offer to our customers.
Pay your bill, Set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Find out more about our charges
Update your account with your new address
Send us your latest meter reading
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Find out what makes up your water in your area
What is water hardness, How hard is my water
Managing water resources, Where does water come from?
How do we collect and treat waste water
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how you can get in touch with us
No water, drought, dirty or cloudy water
Report a leak, responsibilities, leaks in my area
Flooding advice, What to do if your home is flooded
Make dealing with us as easy as possible
Pumping stations are changing from private to public
Hints and tips, Frozen pipes, Pipework responsibilities
Watch what you put down your sinks and toilets
Videos and guides helping you save water and money
Find out how we can help you.
Helping you solve issues with your drinking water
Find out what help & advice we provide you
You know we provide clean drinking water and take away your waste, but what else do we do?
This section is dedicated to looking at all the different services we offer our customers, whether it's applying for a water meter, understanding your water hardness, or wanting to know about how we compare against other water companies.
Take a look through the section below and see what you can find!
In this section you can find out what's happening in your local area. Check the weather, get ahead of roadworks or look for fun things to do in your spare time.
See what helpful advice you can read about your drinking water and the waste water services we provide. You can also see whether it's worthwhile installing a water meter; solve common water related problems around your home, or simply see how to get in touch with us.
Sometimes people forget that we don't just provide Yorkshire with clean drinking water; we also take waste away from nearly 2 million homes. But do you know how?
With over 20,000 miles of sewer pipes and over 600 Waste Water Treatment Works across Yorkshire, why not take a look at how our sewerage systems are made up and learn more about how we collect, treat and release waste water back into the environment whilst complying with all the Environment Agency regulations.
Take a look below to see what you can find out.
Whether it’s improving Yorkshire’s beaches or helping customers protect their pipes for winter, find out what else we do here in and out of Yorkshire.Read more...
Some customers are looking to pay for the amount of water they use whereas others prefer the peace of mind of a set annual charge, regardless of their usage. That's why we offer most of our customers the choice of having a water meter fitted.
We've got a helpful section around water meters to help you make an informed decision on whether they're right for you! Calculate whether it would be more efficient for you to be on a water meter by trying out our Water and Energy Calculator.
We also provide you with all the terms and conditions related to being on a meter, alongside all the frequently asked questions associated with water meters.
Read our Water Resources Management Plan & Drought Plan to discover how we plan to deliver water to our customers long in to the future despite the challenges we faceRead more...
When the electrics, boiler or plumbing go wrong in your home, there's no time to waste - you need to resolve the problem fast!
From a blocked toilet to problems with your central heating system or electrics, HomeServe offer a range of packages to protect your home in an emergency.
We are calling on farmers on land near the River Derwent and Ouse to…
A massive upgrade at Normanton waste water treatment works started last…
We have been announced as the first major sponsor of Hull's year as the UK…