The Yorkshire Forum for Water Customers (the Forum) is an independent group of customer and stakeholder representatives brought together by Yorkshire Water under the guidance of the Independent Chair to support the company to manage its business in the best interests of its customers.
If you would like to contact the Forum about Yorkshire Water's performance or about the Forum, please email -theforum@yorkshirewater.co.uk
In preparation for the next price review, the Forum challenged Yorkshire Water on behalf of Ofwat to ensure its business plan fairly reflects customers’ views gained from quality customer engagement and that it is delivering on its performance commitments. For this Price Review, Ofwat has given the Forum a very clear role. This is to provide independent challenge to companies and independent assurance to Ofwat on:
- the quality of a company’s customer engagement; and
- the extent to which the results of this engagement are driving the company’s decision making and being reflected in the company’s business plan.
The Forum’s work to deliver its role is documented in its assurance report which has been submitted alongside the company’s business plan to Ofwat on 3 September 2018 and can be viewed by clicking on the links below:
Customer PR19 Assurance Report
Customer PR19 Assurance Report Summary
Yorkshire Forum for Water Customers IAP Response
The Yorkshire Forum for Water Customers have a central role in helping the industry regulator, Ofwat, scrutinise our business plans. The Yorkshire Forum for Water Customers are responsible for:
- challenging the quality of our processes for involving customers
- challenging how well our proposed outcomes and outcome delivery incentives reflect our customers’ views and priorities
- monitoring progress against our performance commitments, and
- providing an independent evaluation to Ofwat on how well we have reflected our customers’ priorities in our business plans.
If you'd like to see their full terms of reference, click here.
This section will provide details of the membership of the group, minutes of recent meetings and information on the challenges which the forum have provided during their ongoing customer consultation.
Yorkshire Forum For Water Customers Statement
The Yorkshire Forum for Water Customers have published an independent statement on our performance. You can view the Forums reflections on our current performance here:
Membership
The Yorkshire Forum for Water Customers is made up of a number of customer and stakeholder representative bodies. The Forum is independently chaired by Andrea Cook OBE. The full membership of the Forum is provided below:
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