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Priority Services Register 

We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. Take a look at the services on this page and please fill out our Priority Services registration form if they would help you. It's quick and it's free.

How can we help?

Braille and audio letters
We can send you large print, braille or audio copies of your bill.

Need to know about planned works earlier?
We can give you a longer notice period and even arrange a personal visit if there's something big happening.

Constant supply of water
Sometimes we may need to interrupt your water supply. We’ll contact you if we do and we can offer a priority water supply connection or, if needed, bottled water delivered straight to your door.

You'll always know it's us calling
If you are concerned about unwanted callers, we can set up a security password so you'll always know it's us calling.

Want someone else to manage your account?
You can nominate someone to act on your behalf.

Help reading your meter
Maybe you’re struggling to bend down or access your meter? If you can’t take a reading, we may be able to take one for you.

Priority Services

Priority services

Who can we help?

We can help if you:

  • Have sight problems
  • Are deaf or hard of hearing
  • Have home dialysis
  • Use a wheelchair or have mobility concerns
  • Are a new parent
  • Are concerned about unwanted callers
  • Would like someone else to manage your account.

Join the Priorities Services Register

You can call us on 0800 1 38 78 78 if you have any queries or would prefer to sign up on the phone - we’d be happy to help.

Priority Services FAQ