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Frequently asked questions about water meters

Below is a list of the most frequently asked questions about our water meters.

  1. If your property is metered, the reference number on your bill will start with 5 and the meter serial number will be shown on your bill.
  2. If you move into a property which already had a water meter, the meter will remain in the property and we'll calculate your charges on a metered basis.

    You can't have the meter removed, and you don't have the option of reverting to unmetered services.

    All new properties are metered.
  3. The serial number for your meter appears on the front of your bill.
    If you don't have a bill, Please request a Free Callback or use our Live Chat service and we'll tell you the meter serial number.
  4. The serial number will be shown on your bill. If you run a tap, the dial on top of your meter should spin.
  5. Our water and energy usage calculator can help you to work out whether you might be better off with a water meter.
  6. Your meter is most likely to be found next to the internal stop tap, usually under your kitchen sink or in the garage or it may be outside under a small manhole.
  7. There are 3 likely locations for a water meter:
    • Inside the property
    • Outside, adjacent to the property wall
    • Outside, next to the stop tap, close to the property/highway boundary.
    We'll advise you of our preferred location.
  8. We'll take your meter reading at least once a year but if your meter is inside and you are not at home when we visit we'll leave a card so you can send us your own reading.If you don't think it's safe to read your meter, please give us a call and we'll come out and do it for you.

    Please see the meter reading section of our website for information on reading your meter and sending the reading to us.

  9. Our meters record in cubic metres and measure how much water we've supplied to your home.

    This means that when you receive your bill, you pay for the amount of water you've used, plus standing charges and sewerage charges. Charges will normally start from the date we install the meter, and we'll credit or refund any overpayments you've made against your non metered charges.
  10. Please contact us on our free LiveChat service or arrange a free callback. Alternatively, you can apply online for a water meter.

Did you know: The average customer who installed a meter saved over £100 per year.

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