My Account Register

Chlorine taste and smells

Follow our advice if your water tastes or smells of chlorine.

Chlorine taste and smells

Yorkshire Water can’t promise that your water will never taste or smell of chlorine and we know some customers are more sensitive to its taste.

To minimise the taste we suggest:

  1. Fill a glass jug or bottle with tap water
  2. Cover it
  3. Leave it in the fridge for an hour or so
  4. We recommend using chilled water within 24 hours

Works in your area

Water supply issues can often be caused by works being carried out in your area. Enter your postcode to see if there are any roadworks or incidents that could be affecting you.

Why is chlorine used?

By law we must disinfect all public water supplies. Most of the time we use chlorine based chemicals to ensure water is safe to drink and contains no organisms which could cause illness. We only add enough chlorine to disinfect, whilst minimising taste and smell.

How is it added?

Chlorine is continuously added at all of our Treatment Works which are monitored 24 hours a day at our central control room.

Why is chlorine more noticeable at certain times of the day?

The level of chlorine in water supplies can vary slightly depending on the distance the water has to travel through our pipes. Customers who live closer to the Treatment Works may notice higher levels of chlorine and water smells. At times of high demand, such as first thing in the morning and late afternoon, more people use water meaning the water travels to you more quickly and may contain more chlorine. With time, the concentration of chlorine in the water pipes reduces.

Works in your area

Water supply issues can often be caused by works being carried out in your area. Enter your postcode to see if there are any roadworks or incidents that could be affecting you.

Watch our chlorine advice video

Follow our advice if your water tastes or smells of chlorine.