We're here to help
We’re sorry about the impact this burst water main had and understand how difficult it was for those affected.
We’re upgrading and moving a section of our water main in Stannington to reduce the likelihood of an event of this nature happening in the future.
We don’t want any customers to worry about compensation for any costs they’ve had to incur.
Customers looking to submit a compensation claim can do so by following the information below.
To make a water damage claim, please tell us:
- your contact email address
- your contact phone number
- the address of the property affected
- how was the damage was caused
- what the damage is
- which appliance was affected
- which room the damage is in
- the estimated cost of damage.
When our general enquiries form asks you to choose a business area, please select "Water supply".
Submit your claim information online
Use our general enquiries form to submit your information.