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Client relationship management

Retailers

The Client Relationship Managers will ensure retailers' interests are reflected internally whilst also protecting our interests.

The Client Relationship Management team are here to answer your questions regarding contracts and the wholesale-retail relationship. The team are available during normal office hours 9am – 5pm, Monday to Friday excluding Bank Holidays (England). In order for retailers to request a contract with Yorkshire Water Wholesale, you must have obtained the appropriate licence that allows you to operate as a water and/or sewerage retailer. Once contracts are in place, we will provide a comprehensive induction programme and allocate a dedicated Relationship Manager who will support you throughout your relationship with us.

You can contact the team here

Compliance

Compliance with appropriate legislation is required by all market participants within the non-household market, including;

- The Water Industry Act 1991
- The Water Act 2014
- Competition Act 1998
- Our Instrument of Appointment (licence)
- The Wholesale-Retail Code
- The Market Arrangements Code

We are committed to delivering our obligations in respect of the above and have a Compliance team dedicated to monitoring and managing compliance in order to ensure a level playing field for all retailers.

If you have any questions or concerns regarding compliance, the Compliance team can be contacted directly here. Alternatively you can speak to your Client Relationship Manager for more information.

Find out more details about our position on compliance - Compliance Statement

Wholesale service desk

The Wholesale Service Desk is the point of contact for Operational service requests. They also ensure any incidents impacting on business customers supplies are communicated to retailers in a timely manner – as well as providing help and advice on day to day issues.

The team act as the intermediary between retailers and the operational teams.  They do this by processing the 26 operational forms detailed in the codes and ensuring that these service requests are distributed to the appropriate teams and then dealt with in timely manner.

Monday to Friday 8am to 6pm (excluding Bank Holidays)

Unplanned incidents or emergencies

In the event of any unplanned incidents or reporting of emergencies or matters relating to public health, non-household customers should be directed to our Operational Contact Centre on the number below where our team will be able to deal with contacts 24 hours a day, 365 days a year.

0333 414 9040

Meter reading service for Non-Household meters

Yorkshire Water offers a commercial meter reading service which is available to all Retailers operating within the Yorkshire Water region. Retailers are under no obligation to use the Services provided by Yorkshire Water and are free to procure their own services from independent providers.

The service provides Retailers with cyclic and non-cyclic meter readings e.g. transfer or ad-hoc readings for both water and trade effluent market meters.

If you’d like to find out more about the service, please send your enquiries to: meterreadingcontractrequest@yorkshirewater.co.uk

Useful links and further information

Ofwat

The Water Services Regulation Authority, or Ofwat, is the body responsible for economic regulation of the privatised water and sewerage industry in England and Wales.

Ofwat is primarily responsible for setting limits on the prices charged for water and sewerage services, taking into account proposed capital investment schemes (such as building new wastewater treatment works) and expected operational efficiency gains.

Find out more

MOSL

MOSL is the market operator for the non-household water market in England. They support the Open Water programme by working with Defra and Ofwat on behalf of their members.

MOSL’s role is to deliver the operational capability needed to support the efficient operation of the new market.

Find out more

OpenWater

Open Water is the name given to the programme set up by UK Government to open the water retail market for businesses, charity and public sector customers in England in April 2017.

The Open Water programme is being led by three partner organisations, Ofwat, Defra and MOSL, working with existing water companies across England, Scotland and Wales, as well as companies who wish to become a licensed retailer once the market opens.

Find out more

In our area

Simply enter the postcode or place name to see what's going on in the area and to check the water quality (a postcode must be provided to get information on water quality).

It's a quick, reliable, up-to-date service. It provides information on the quality of the water, incidents that have occurred in the area and all the latest updates on local investments.

Enter your postcode