From 1 April 2017 all non-household customers can choose who they buy their retail water and sewerage services from. This includes all business (big and small), schools, hospitals, charities, government and councils. Behind the change is the Government’s Water Act, which aims to introduce more competition into the water industry in England, the aim being to reduce prices and improve customer service in addition to improving water sustainability and resilience. To operate effectively and fairly in the new market Yorkshire Water has separated its wholesale and retail functions for non-household customers. The wholesale part of Yorkshire Water will still provide your wholesale water and waste water services, but your retailer will provide your customer services as well as reading your meter and sending bills.
For more information, including details of all licensed retailers and how to switch, go to the independent industry website Open Water or the website of our regulator Ofwat.
What does this mean to your business?
Your customer account is now managed by the retail part of Yorkshire Water - Yorkshire Water Business Services, unless you have chosen to switch to another retailer whose website can be accessed here.
What does Retail Competition mean for your business?
What will the introduction of Retail Competition mean for my business?
If you are a business customer you can now choose who supplies your retail water services. If you decide to switch, your new retailer will become responsible for all the customer facing retail activities you currently receive from Yorkshire Water Business Services. These include billing, payment handling, meter reading, provision of water efficiency advice and dealing with customer contacts.
How do I know if I'm affected?
The changes only apply to non-household premises. If your premises are used for business and you pay or are exempt from business rates, you will be eligible to be part of the competitive water retail market. If your premises are for mixed use, but the primary use is for business purposes, or the household use of the premises depends on the non-household activity your premises are very likely to be eligible to be in the market.
How do I switch retailer?
If you would like more information on how to switch you can find this on the Open Water website.
Who will actually provide my water and remove my wastewater?
The wholesale part of Yorkshire Water will continue to be responsible for providing, operating and maintaining the physical water and wastewater assets and services. These include the collection, treatment and distribution of water to your premises and the subsequent collection, treatment and disposal of wastewater from them.
If you experience a potential public health issue (e.g. taste, odour or discolouration of your water, or sewer flooding) please continue to contact the wholesale part of Yorkshire Water directly on 0345 1 24 24 24 who will investigate and manage the problem. For any other matters please contact your retailer, whose number will be on your latest bill.