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Our reports

Yorkshire Water are proud of our people and the service they offer to you. We want you to know that you can rely on us, and that we're a company you can trust.

As part of this, we'd like to let you know how well we're getting on - not just the good bits, but reporting on all the key parts of the service we provide.

The Annual Performance Report (APR)

Our APR provides information about how we are doing in delivering against our 7 outcomes and 26 performance commitments which we agreed with customers for the period 2015 to 2020.  The APR also reports detailed information about how we have performed in delivering our services for customers and financial information on income, costs, assets and liabilities (often referred to as regulatory financial information). We have made some changes to our APR since its first publication on 13th July 2019. We have described the changes in our change log. You can find the original version of our APR in the archive below.

The Annual Report and Financial Statement (ARFS)

The primary purpose of the ARFS is to ensure compliance with legal duties and to share a range of financial and other information.  To respond to the needs of our many stakeholders we provide an overview of our performance and plans, along with additional information for specialist groups and to fulfil legal requirements.

Yorkshire Water recognises that alongside financial information, stakeholders are becoming increasingly interested in our economic, environmental and social impacts. To enable our drive towards greater transparency in these areas, we have produced our first report prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core Option, to complement our ARFS and APR. The GRI represents global best practice in sustainability reporting.

We have identified a typographical error on page 64, after publication, as follows: The additional cost variance of 13% is considerably more severe than any cost shock actually incurred historically, with the largest shock in any year historically being 8.5% of total costs.

On 17 August 2018 the Cayman Island companies, now dormant companies, were transferred from Yorkshire Water ownership to our parent company, Kelda Group Limited and have been dissolved.

Trusting our information – Our assurance

It is important to us that our customers and stakeholders can be sure of the quality of the information we publish so that they have trust and confidence in us. Here, you can view our assurance plan which shows you how we check and review our information to make sure that what we publish is correct.

We have completed our Risks, Strengths and Weaknesses consultation to understand our customers and stakeholders views on our reporting. This statement provides a summary of the information we gathered from stakeholder and our targeted areas of assurance.

In response to the findings of our consultation, we have also produced a shortened customer summary version of the assurance plan.

Consulting with our customers and stakeholders about the information we publish helps us understand where and how we can improve. You can find more about the feedback we received in our response to consultation report.

Consultation on our 2019 Draft Assurance Plan

About this consultation

Each November, we publish a draft assurance plan which describes our approach to assurance and the level of assurance that we will carry out on our publications for the coming year.

We then publish our final assurance plan in March 2020, but before we publish the final version, we would like to get your feedback through this consultation on how we can improve our assurance plan.

This consultation focuses on our:

1.Assurance principles.

2.Risk assessment approach to assurance.

3.Targeted areas of assurance.

A link to our consultation is provided further down this web page. A link to our 2019 draft assurance plan is provided further up this web page.

Responding to this consultation

We welcome responses to this consultation by Friday 31st January 2020. We are keen to hear your views on our 2019 draft assurance plan.

We would like to thank you in advance for taking part in this consultation.

You can send your response to our consultation in the following ways:

Survey: Click here to respond via our online survey

Email:  publicaffairs@yorkshirewater.co.uk

Post: Regulation Department Yorkshire Water, Western House, Western Way Buttershaw, Bradford BD6 2SZ

If you would prefer not to respond specifically to the consultation, you can send any other feedback via the channels above as well the using the following channels:

Contact us

Message us: @yorkshirewater

We will use your feedback to improve the draft assurance plan before publishing the final version in March 2020. We will also publish our response to the feedback we receive through this consultation.

Published date: Friday 25th November 2019

Closing date: Friday 31st January 2020