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Tell us about a problem

We're sorry, our problem reporting form is unavailable. Until we have it up and running again, here's what you need to do.

Before you pick up the phone...

Check to see if there are any works in your area which are causing the problem.

Check for incidents in your area

If your water has changed

If your water is discoloured, or you've noticed a change in the taste or smell of your water, we can help. It's usually nothing to worry about, but we've put together some pages with the most common causes and what you can do about them.

Strange taste or odd smell?

If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.

Find the cause of odd smells and tastes

Discoloured water?

Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.

Find out about discoloured water

Check your water hardness

Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.

Check your water hardness

Still need to speak to us?

We’re here to help. If you've found a sewage leak, water leak, or spotted pollution, please let us know by calling our leakline number on 0800 57 35 53.