Stakeholder engagement case studies

Keeping stakeholders informed of investment in their area – Andrew Percy MP & investment in Goole

Following severe flooding in Goole in 2012 we have been working closely with local MP Andrew Percy to keep him updated on our investment in the town. This has involved a number of visits to Carr Lane pumping station, which saw £3.8m invested between 2013 and 2015, as well as regular meetings to keep him updated with modelling work to develop further flood risk reduction projects for the town.

Commenting following the announcement of a further £3.6m investment planned for Carr Lane pumping station in 2017 Andrew Percy said, “I’ve worked closely with Yorkshire Water ever since the flooding we experienced a few years ago and I will continue to press for the necessary improvements to our drainage system to best protect local residents. As well as this planned investment at the pumping station, Yorkshire Water are still investigating three other schemes for the town, to help improve flow and performance in the town’s drainage network. The recent heavy rain in the town has been a timely reminder that we need to continue to maintain these high standards of protection locally and I welcome this commitment to continued investment by Yorkshire Water.”

Working with stakeholders when things go wrong – Saltend Waste Water Treatment Works

Saltend Waste Water Treatment Works was built in 2000 to process waste water from approximately 1 million people in Hull and East Yorkshire. The site has suffered from frequent odour problems, which have affected people in the surrounding communities of Hedon, Preston and east Hull. In 2015 the problems were particularly bad, leading to a large number of complaints from local people.

In October 2015 Yorkshire Water announced a £30m investment programme to overhaul the treatment process on site in time for summer 2016.

Throughout both the issues on site, and the investment to resolve the problems we worked closely with local stakeholders, holding regular on site meetings to allow them to see the site for themselves and ask questions about the treatment process and the cause of the problems. We also provided stakeholders with information on site performance to share with their local communities. This was in response to feedback from stakeholders that they were receiving questions from local residents and wanted to be in a position to confidently answer.

More information about Saltend Waste Water Treatment Works is available here

Involving stakeholders in the development of our position on key issues

Following the devastating floods in December 2015 flooding was a key issue on the agenda for many of our stakeholders. To help shape the debate on how to prevent, prepare for, and respond to future floods we brought together key stakeholders at the two main political party conferences in 2016 for round table discussions.

The meetings were chaired by Yorkshire Water Chief Executive Richard Flint and attendees included:

  • Rachel Maskell MP
  • Angela Smith MP
  • Holly Lynch MP
  • Robert Goodwill MP
  • Cllr Judith Blake, Leader of the Leeds City Council
  • Pam Warhurst, Chair, Pennine Prospects
  • James Copeland, NFU
  • Richard Parry , Chief Executive, Canals and Rivers Trust
  • Mark Thompson, Director, Calderdale Council
  • Rob Stoneman, Chief Executive, Yorkshire Wildlife Trust
  • Rhian Kelly, CBI
  • Martin McTague, Policy Director, Federation of Small Businesses
  • Baroness McIntosh, Co-Chair APPG for Water
  • James Dalton, Association of British Insurers

The discussions helped to shape our approach to flooding, including a move towards a greater focus on blue-green infrastructure and natural flood management and will provide valuable insight for our 2020-2025 business plan.