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Register for Priority Services 

To complete this form you will need:

  • Your customer reference number (optional)
  • Your postcode
  • Your contact details (email address and phone number)

Every now and again, you or someone you know might need a little extra help.

You may struggle to read your meter or bills, be concerned about unwanted callers or have a medical condition which means you need a constant supply of water.

Our Priority Services Register is free to sign up to and can take that worry away.


We can help if you:

  • Have sight problems
  • Are deaf or hard of hearing
  • Have home dialysis
  • Have mobility issues or concerns
  • Are a new parent
  • Are concerned about unwanted callers
  • Would like someone else to manage your account
  • Need help reading your water meter
  • Need to know about planned works earlier


If you're struggling to pay your bill, please visit our help to pay page.