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Priority Services

Every now and again, you or someone you know might need a little extra help.

You may struggle to read your meter or bills, be concerned about unwanted callers or have a medical condition which means you need a constant supply of water.

Our Priority Services Register is free to sign up to and can take that worry away.

If you prefer, you can call us on 0800 1 38 78 78 if you have any queries or would prefer to sign up on the phone, we’d be happy to help.

Once signed up, we can help with a range of services as detailed below.

How we can help if you:

  1. Your bill and communications

    Perhaps you, your neighbour, friend or family member has a sight, speech, hearing or cognitive impairment such as dementia or has learning difficulties?

    Sign up to our Priority Services Register and if requested, we can send bills in Braille, large print and audio.

    If you have problems reading, we can phone or visit to let you know in advance

    If you have difficulty hearing we can send you a postcard, letter or inform you by text.

    Help reading your water meter

    Need additional meter readings? Want to understand your water usage? Maybe you’re struggling to bend down or access your meter? If you can’t take a reading, we may be able to take one for you.

  2. Your bill and communications

    If you have difficulty hearing we can send you a postcard, letter or inform you by text

    Sign up to our Priority Services Register and if requested, we can send bills in Braille, large print and audio.

  3. Your water supply

    We know some of our customers rely on a constant supply of their water to their home.

    Sometimes we may need to interrupt your water supply and we’ll contact you if we do:

    Signing up to our Priority Services Register will make sure we know about your needs and we can offer a priority water supply connection or if needed, bottled water delivered straight to your door.

  4. Your water supply

    We know some of our customers rely on a constant supply of their water to their home.

    Sometimes we may need to interrupt your water supply and we’ll contact you if we do:

    Signing up to our Priority Services Register will make sure we know about your needs and can offer a priority water supply connection or if needed, bottled water delivered straight to your door.

  5. Your water supply

    We know some of our customers rely on a constant supply of their water to their home.

    Sometimes we may need to interrupt your water supply and we’ll contact you if we do:

    Signing up to our Priority Services Register will make sure we know about your needs and can offer a priority water supply connection or if needed, bottled water delivered straight to your door.

  6. Making sure you know who's at your door

    Set up a free security password enabling you to confirm a caller’s identity. For your own safety, always ask for proof or identification. All Yorkshire Water colleagues and partners will carry identity cards displaying the holder’s photograph.

    If you have any doubts, you can call us on 0800 1 38 78 78 to check the employee number printed on their card.

  7. Nominated person scheme

    Could someone you care about benefit from extra piece of mind?

    Let us help. Sign up to our Priority Services Register and make use of our nominated person scheme which allows a friend or family member to contact us on your behalf.

See if our FAQs can help

What if my condition isn’t mentioned above?

If your condition(s)/requirement(s) aren’t mentioned on this web page, please call us on 0800 38 78 78 and we’ll be happy to see how we can help you.

How long will it take me to sign up?

We’ve tried to make the form as simple as possible and it shouldn’t take you more than a few minutes to sign up!

Can I save the form and come back later?

Unfortunately, not, however it should only take you a couple of minutes to sign up – just enough time to make a brew!

Can anyone sign up?

Yes, as long as you’re a Yorkshire Water customer, anybody can sign up, but it may benefit you most if you require any of the services detailed on this web page.

Please note; you’ll need to enter a valid email address as part of the sign up and communication process. Don’t have one? Then please give us a call.

Can I sign up someone I know on their behalf?

Absolutely! Perhaps a family member, friend or neighbour require your assistance. Don’t worry if you don’t know their account number, you’ll just need to enter their home address, so we can find their customer details.

Can I leave the register at any time?

Of course! Just give us a call and we’ll remove your details from our database. You can always sign up again in future if needed and you’re free to sign up either on a temporary or permanent basis, dependent on your needs.

If you have any more questions, please don’t hesitate to call our friendly team on 0800 38 78 78 and we’ll do our best to help you.

*If you’re a business account customer, please contact your retailer to find out about the support services available. The contact details will be on your latest bill.*

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Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.

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