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Priority Services

Every now and again, you or someone you know might need a little extra help.

To give you and them peace of mind, we have free service called the Priority Services Register.

There is a wide range of support once signed up. We can help make bills and meters more accessible; provide temporary water if supplies are interrupted and help protect you from unwanted callers.

If you are a business account holder please contact your retailer to find out about the available support services. The contact details will be on your latest bill.

  1. The Priority Services Register is a free service provided by Yorkshire Water to customers who need it most.

    We provide a wide range of support. We can help make bills and meters more accessible; provide priority temporary water if supplies are interrupted and help protect you from unwanted callers.

  2. Your water supply

    • We know some of our customers rely on a constant supply of their water to their home, for example if you have a serious illness or disability.
    • Sometimes we may need to interrupt your water supply and we’ll contact you if we do:
    • Signing up to our Priority Services Register will make sure we know about your needs and can offer:
    • A priority water supply connection or if needed, bottled water delivered straight to your door
    • If you have problems reading, we can phone or visit to let you know in advance
    • If you have difficulty hearing we can send you a postcard, letter or inform you by text.

    With our Priority Services register you will receive a priority water supply connection where possible or if needed, bottled water will be delivered straight to your door.

    Your bill and communications

    Perhaps you, your neighbour, friend or family member has a sight, speech, hearing or cognitive impairment such as dementia or learning difficulties?

    Help us to help you. Sign up to our Priority Services Register and if requested, we can send bills in Braille, large print and audio.

    Nominated person scheme

    Could someone you care about benefit from extra piece of mind?

    Let us help. Sign up to our Priority Services Register and make use of our nominated person scheme which allows a friend or family member to contact us on your behalf.

    Making sure you know who's at your door

    Set up a free security password enabling you to confirm a caller’s identity. For your own safety, always ask for proof or identification. All Yorkshire Water colleagues and partners will carry identity cards displaying the holder’s photograph.

    Any doubts, you can call us on 0800 1 38 78 78 to check the employee number printed on their card.

    Help reading your water meter

    Need additional meter readings? Want to understand your water usage? Maybe you’re struggling to bend down or access your meter? If you can’t take a reading, we may be able to take one for you.

Need to contact us?

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We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.

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Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.