Our business plan for the 2020-2025 period (known as AMP7) puts our customers at the heart of everything we do. We’ve engaged with 30,000 customers, and the Yorkshire Forum for Water Customers, to understand individual lifestyles and how they shape what customers want, need and expect from us. In response to customer feedback, we’ve developed a package of 43 performance commitments for AMP7 that cover every aspect of what we do, from water source to sea.
We want our customers to know how well we’re doing. We’ll update this page every three months so you can see our most recent levels of performance.
This graph shows our performance from April to June 2020.
◼ 26 are on track ◼ 2 are close to target ◼ 7 are off track ◼ 8 currently have no data
Disclaimer: Reported numbers show year-to-date progress against regulatory performance commitment targets as defined in Ofwat’s Final Determination. All reported numbers have been reviewed by level 1 and level 2 internal assurance activities. While we make every effort to report accurately, all information is subject to an annual level 3 external audit so numbers may differ slightly at year end. You can read more about our three levels of assurance in our Final Assurance Plan which can be found on our reports page.