About usExpand
Catchment Management

Bogus Callers In Knaresborough Spark Customer Warning From Yorkshire Water

Yorkshire Water is urging people in Knaresborough to look out for friends, family and neighbours who could be vulnerable to bogus callers now the nights are getting darker.

And the water company is encouraging people to sign up to its free password scheme, which gives added protection and peace of mind that callers are genuine.

Den Tansey, of Yorkshire Water, said: “We know that unscrupulous people often pretend to be from Yorkshire Water or ‘the water board’ and use this as an excuse to get into people’s homes.

“Joining our password scheme will ensure that conmen are easier to spot. It’s simple and free to sign up and set a password of your choice which any genuine Yorkshire Water employee or contractor will have access to.

“Even if you don’t have a password, our people will never mind being challenged about their authenticity and will happily wait while you call us to check.”

The password scheme works by enabling customers to register an agreed personal password with the company through a simple phone call. Then, whenever they receive a phone call or a visit to their property by someone claiming to be from Yorkshire Water, they should always ask for this password.

If the caller cannot provide them with their password, they should not under any circumstances let them into their property or continue with the phone call.

And if a customer is given the correct password but still has concerns about the identity of the caller, they can verify their identity simply by contacting the company on 0800 1 38 78 78. Genuine Yorkshire Water employees won't mind waiting whilst their details are fully checked.

This reminder to customers to be on their guard follows a number of recent incidents across Yorkshire and in particular one in Knaresborough when an elderly lady was tricked out of a large amount of money by someone claiming to be from ‘the water board’.

To sign up to Yorkshire Water's doorstep password scheme, simply contact the company on 0345 1 24 24 24. For more information and advice on how to protect yourself from falling victim to bogus callers, visit

To help further reduce the risk of becoming a victim of this crime, remember the following four steps:

LOCK all doors - even when you are at home.
STOP before you open the door, ask them who they are.
CHAIN - always use a door chain or spy hole.
NOT sure who they are? Don't open the door!

ALWAYS ask the caller for their identification, and check it, before letting them in. Use the phone number in the phone book, not the one on their identity card.

You might be interested in these articles

June 14, 2019
Critically endangered European Eel protected from slipping into water treatment plants

To prevent Eels from inadvertently swimming from rivers into water treatment…

June 6, 2019
Yorkshire Water and Yorkshire Wildlife Trust work on project in Malton school

Yorkshire Water and Yorkshire Wildlife Trust began work on “Soak it Up”…

May 31, 2019
Yorkshire Water warns of wildfire risk during National BBQ Week

Yorkshire Water has warned against the lighting of BBQ’s on open moorland…

May 28, 2019
Peddle power raises £16,483 for international charity WaterAid

Keen cyclists from Yorkshire Water have helped to raise a total of £16,483…