Let us know you're moving
Find out more about our charges
Pay your bill, set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Send us your latest meter reading
Direct debit is the easiest way to pay
Access a copy of your most recent bill
Explanation of each section of your bill
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Simply enter your postcode or location to find out more information about incidents
Find out what makes up your water in your area
Make dealing with us as easy as possible
Managing water resources, Where does water come from?
How do we collect and treat waste water
Pumping stations are changing from private to public
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how we can help you.
Follow our useful guidelines if you have issues with discoloured water.
If you notice that your water tastes or smells then please follow our advice
Find out more about water hardness in your area
Discover ways you can increase low water pressure in your home today
Report a leak, leaks in my area
Videos and guides helping you save water and money
Find out how to prevent blocked drains and pipes
Fix slow draining toilets and sinks with our troubleshooting guide
Follow our advice on dealing with flooding
Find out how to deal with issues with private drains and who to contact
Spotted an issue with one of our manholes or drain covers?
Find out what help & advice we provide you
Here to help with plumbing advice
Looking to contact Yorkshire Water? Our frequently asked questions are a great place to start.
Hints and tips, Frozen pipes, Pipework responsibilities
Each and every day we need to ensure that we manage water resources across Yorkshire.
We work hard to monitor and manage the network every day to make sure everyone has exactly what they need, using our innovative water supply grid to move water to where it's most needed.
Take a look below to read more about our water resources management plan and what we would do when the worst happens.
We have a 31,500 kilometers network of underground pipes that allow us to move water around the whole of Yorkshire.
This gives us flexibility to take less water from areas experiencing low rainfall and reduce our impact on the environment. To make sure we have enough water for our customers, we make plans for now and the future:
• To maintain a supply of water in dry weather, we have developed a drought plan to demonstrate actions we can take
• To ensure we have enough supply to meet future demand, we have created a water resources management plan.
Our Drought Plan and Water Resources Management Plan are available to read below.
All water companies are required by the Government to produce a drought plan, which sets out what we would do to maintain water supplies to customers in the event of a drought.
As all droughts are different in terms of location, extent, severity and impact on the supply system our Drought Plan needs to be flexible to account for a range of possible scenarios. The plan therefore gives an agreed framework of actions to allow a drought to be best managed dependent on conditions.
Our Drought Plan is drawn up in agreement with our regulator, the Environment Agency and reviewed and revised every five years.
We recently revised our plan and associated strategic environmental assessment and published our draft Drought Plan in January 2018. We held a seven week consultation on the draft Drought Plan ending on 19 March 2018.
We have produced our Statement of Response to the comments received as a result of the consultation, which is now available for you to view. A revised draft plan, with changes to address the comments, has been produced and submitted to Defra.
We will publish our final Drought Plan on our website once we receive approval to do so from the Secretary of State for the Environment, Food and Rural Affairs (Defra).
No information has been excluded from the Drought Plan on the grounds of commercial confidentiality. It does not contain any information that would compromise national security interests.
All water companies are required by the Government to produce a Water Resources Management Plan, to show how we plan to maintain a secure supply of water to all our customers over the next 25 years. The plan is developed following guidance from the Environment Agency and is reviewed and revised every 5 years.
Our Water Resources Management Plan ensures that we can continue to meet customer demand in the future. We aim to do this with minimum impact on the environment.
Our plan incorporates future pressures on water supply and demand due to predicted changes to the climate. It also looks at future changes in population, housing, water use and metering trends in Yorkshire.
The plan is built up of a number of elements to allow us to plan for the future:
- A forecast of future customer water demand;
- A forecast of our available water supply;
- Identification of any gap between forecast available supply and customer demand; and
- Selection of investment schemes to meet any forecast gap
We published our draft Water Resources Management Plan and Strategic Environment Assessment for consultation in March 2018. Our consultation period ran for 12 weeks to June 2018 and is now closed.
Following consultation feedback, we have produced a revised draft Water Resources Management Plan and Strategic Environment Assessment of our plan.
We have also produced a Statement of Response in reply to all comments received. This sets out how we have taken account of consultation responses and the changes we have made to our plan.
The revised plan will be reviewed by the Environment Agency and published as our final Water Resources Management Plan when we receive permission from Defra to do so.
No information has been excluded from the Water Resources Management Plan on the grounds of commercial confidentiality. Sensitive site-specific information has been removed, or presented in a non-specific manner, in the interest of national security. This includes maps, diagrams and descriptions of sources of water supply and treatment works.
Along with our Water Resources Management Plan, Ofwat now requires all water companies to publish water resources market information.
This information will enable third parties to identify opportunities to both supply water resources or provide demand management or leakage services in Yorkshire.
The market information includes key water resource and economic data that underpin our water resources planning, and associated investment to maintain a secure supply of water to our customers.
Data for our two water resource zones is provided in the attached spreadsheet files, along with boundary files that can be imported to a Geographical Information System to show the location of our water resource zones.
As advocates of markets, we are currently reviewing what further information would best enable third parties to help us to drive resilience, innovation and efficiency into water resources. If there is additional information that you believe would help achieve this aim, please let us know by writing to firstname.lastname@example.org.
We hope that this helps you to understand our water resource planning needs and we encourage organisations who might be interested in working with us to get in touch.
If you’d like to trade water resources with us, we recommend that you read our Trading and Procurement Code. This Code defines the policies, principles and requirements that will be applied when third parties enter a water trading agreement with Yorkshire Water.
In order to encourage the water resources market, our economic regulator, Ofwat, has set out a system of financial incentives relating to new trades. A water company must be able to demonstrate it has complied with its approved Trading and Procurement code to obtain a financial incentive. In line with Ofwat requirements, the Code is intended to provide confidence that any trades that we conduct in accordance with this code – and for which we may seek incentive rewards – will deliver net benefits in an efficient manner.
A further document relating to water resources trading, our Bid Assessment Framework, has been submitted to Ofwat for review as a part of our PR19 Business Plan submission. Our Bid Assessment Framework will also be published on this page when it has been finalised.
Kevin Hollinrake MP was shown tools from 4000BC which were uncovered on a…
Visitors to Yorkshire Wildlife Trust’s popular visitor centres can now…