Water leaks can cause mayhem
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why when things go wrong, we aim to
fix the leak as soon as possible.
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Not all leaks are the responsibility of Yorkshire Water. Take a look below to find out more about leakage responsibilities, known incidents in your area and how to report a water leak.
Before reporting any leak, you need to have the following 3 pieces at information at hand:
1. Note the exact location of the leak (postcode / street name / village)
2. Type of leak (pool of water, trickle down street, flowing stream, like a fountain)
3. Your contact details (we only require these in case we need to phone you back)
Once you've got all these details, please call our free leakline number on 0800 57 35 53.
If the problem continues and you would like to speak to us, our customer service agents can give you a call back.Request a callback
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We’re legally responsible for repairing leaks on our water pipes (pipes in roads, footpaths and the service strip to the boundary of your property).
The pipework from the boundary to your property, (known as the supply pipe), is the legal responsibility of the property owner. Although leaks on the supply pipe are legally the responsibility of the property owner or owners, we sometimes in special circumstances carry out free repairs for domestic customers, subject to certain terms and conditions.
You're responsible for the maintenance of plumbing inside your home, for example water pipes, water tanks and overflows.
You're also responsible for the pipework from the boundary of your property up to where it enters your home.
If the leak is outside your property boundary and on our water pipe (pipes in roads, footpaths and the pipe that leads up to your property boundary) then this is our responsibility.
If we discover a significant leak on pipework which is not our responsibility, we may ask property owners to carry out this repair in order to prevent waste, potential damage to the surrounding properties and protect the environment.
We normally allow 14 days for the property owner to respond and to ensure the leak is repaired. If that request is disregarded and water is allowed to run to waste or is likely to contaminate the public water supply, we’ll carry out the repair work and may charge the person who is responsible for paying the water services bill. This is in accordance with section 75 of the water industry act 1991.
In extreme situations, we can turn off the water supply to the property. Our free repair service does not apply to customers with mixed use properties or to non-domestic customers, although we do still offer leakage advice, detection and repair services.
In this section you can find out what's happening in your local area. Check the weather, get ahead of roadworks or look for fun things to do in your spare time.
See what helpful advice you can read about your drinking water and the waste water services we provide. You can also see whether it's worthwhile installing a water meter; solve common water related problems around your home, or simply see how to get in touch with us.
We believe that everyone has to contribute when it comes to water saving, and that means us too! We understand that it's important that we look at our own water usage before encouraging customers to try reduce theirs. We want to eradicate leaks completely and are working hard to cut the amount of water we waste each year.
Leakage has already been halved since 1995 but we still plan to reduce it by another 10 million litres a day by 2020.
By 2020, we will have invested £75 million to replace 226km of water mains.
Identifying the parts of our network and the areas of the region that are prone to flooding or pollution and addressing them.
An unusually high meter reading may indicate an undetected leak on the supply pipe or an internal plumbing issue that is your responsibility.
Reduced water pressure, damp patches on the ground, noisy pipework or lush vegetation during particularly dry periods may also indicate that a leak is present on your supply pipe. If we notice an unusually high meter reading, which is unlikely to relate to a previous under-estimate, we’ll contact you.
If your property has a metered supply and you suspect that there’s a leak, you can check by turning off all taps in the house and making sure that no water is going into cisterns or storage tanks. Then read the meter. Leave the water turned off for between a quarter of an hour and an hour, then read the meter again. If the second reading is higher than the first, you may have a leak.
If you’re unable to carry out this check, we’ll try to help you. If we visit your property to check your supply pipe and confirm that you have a leak, we may also be able to help you to locate it.
Although leaks on the supply pipe are legally the responsibility of the owner, we’ll assist you in detecting a leak and we’ll carry out free repairs for domestic customers, subject to certain terms and conditions.
We provide a leakage detection service as part of our free repair service for domestic customers’ supply pipes. This will not apply if the leak is underneath your home or an outbuilding.
We require your agreement, before we can begin work on private property. You must request a free repair within 28 days of becoming aware of the leak. We’ll only repair your supply pipe up to the point at which it enters or runs underneath your home or an outbuilding.
If we confirm that there is a leak on your supply pipe and that a repair is appropriate, we’ll carry out the work within 14 days. This allows us to plan repair work in an efficient way, and we’ll not charge you for any water lost in the meantime. We’ll reinstate the ground where we’ve carried out any excavation to a professional standard and we’ll try to match to the surrounding area. Colour and texture may, however, vary. All work carries a guarantee.
Where we agree to give an allowance, we’ll reassess your water and sewerage charges on the basis of your normal water consumption, taking into account seasonal variations.
Where there is no record of previous consumption, we’ll normally make the adjustment based upon typical usage for your circumstances. We’ll need to ask you for this information.
This reassessment may be adjusted subsequently, after the leak has been repaired, if your actual consumption differs from our estimate. When we make an adjustment to the charges for water supply, we’ll also adjust the sewerage charges you pay based on the water recorded by the meter.
We may give an allowance against excess water and sewerage charges due to leakage.
This is subject to certain criteria but it’s not conditional upon you using our free domestic supply pipe repair service. You may therefore be eligible for an allowance if you’ve found and repaired a leak yourself, or if you’ve arranged for a plumber to do so at your expense. This includes leaks on the supply pipe underneath your home or outbuildings.
You must, however, have either repaired the leak or requested a free repair from us within 28 days of you becoming aware of the leak. Additionally, the leak must not have been caused by your negligence or by your agent’s negligence. We also advise you to check your meter reading periodically, if you can, as this may help you to detect quickly any leaks that occur. Allowances usually relate to leakage from supply pipes. We may consider an allowance for excess water charges that are due to leakage or wastage arising from faulty plumbing, for example relating to ball-valves or central heating systems.
You’ll be eligible for only one allowance for leakage against water and sewerage charges at this particular property. If another leak occurs at this property, you may be eligible for a further allowance against sewerage charges, if the water running to waste does not enter the sewerage system.
If another leak occurs at the same point on your supply pipe, where the guarantee from the original repair under our free supply pipe repair scheme is still valid, we’ll grant a further allowance against both water and sewerage charges.
If you’re a non-domestic customer, you may be eligible for an allowance, provided that you meet the same criteria which apply for domestic customers. You’ll not be eligible, however, if you’ve opted for our free leakage detection service.
Should you move house and suffer leakage from your supply pipe there, you’ll also be eligible for an allowance, irrespective of any allowances at your previous property, provided that you meet all of the criteria laid out above.
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