If you’ve had a good experience with us we’d really like to know so that we can thank the person/s involved and continue to improve our services.
We aim to provide a high standard of service and to treat you with courtesy and fairness at all times. We welcome any comments you may have, and we try to answer queries and resolve complaints quickly and in full.
Please contact us as soon as possible if you’re not satisfied with our service. We’ll then investigate your complaint and try to resolve it to your satisfaction. Where your complaint is justified, we’ll apologise and do everything we can to put things right as soon as possible.
Please call us on 0345 120 84 82 to discuss further.
If you’d like to know more about our complaints procedure click here
If you would like to know more about our promises and guarantees to you, our Customer Charter can be found here
You can also get in touch with us through the form below. Simply choose the appropriate form, fill out your details and choose how you'd like us to respond.