If things go wrong, a HomeServe approved engineer will be there to help get things sorted...
From dripping taps and blocked drains to pest infestations and security incidents, choose from a range of policies sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
All water companies are required by the Government to produce a drought plan, which sets out what we would do to maintain water supplies to customers in the event of a drought.
The plans are drawn up in agreement with our regulator, the Environment Agency. The plans are reviewed and revised every five years.
Drought is a naturally occurring phenomenon when rainfall levels are less than normally experienced, resulting in low river, reservoir and groundwater levels. Droughts have occurred in the past and are likely to be experienced in the future.
Take a look at all the pdfs on the right hand side that are available for you to download.
To make dealing with us as easy as possible, we offer free services for older customers or those with sight or hearing difficulties, a disability or serious injury, mobility issues or a serious medical condition.