Supplier Queries

As valued existing suppliers of the Kelda Group, this page allows you to raise any queries you may have for Finance Services at the Kelda Group. Queries could relate to invoices, copies of remittances, change of company details or year end balances. There may also be other queries that suppliers would like us to address. Please use the form below to capture your query.

Following your submission, you will be presented with confirmation details on screen. This will be followed by an email summarising the query. We will deal with your query and advise of the resolution by email as soon as possible. If you have any follow-on queries, please raise a new request.

Service Level Agreement

We have same day response for queries logged before 12:00 and 24 hour response for queries logged after 12:00.