To what we promised our
customers we'd deliver to them.
Our policies towards the environment
Regulatory information and performance reports
Helping provide clean water to the world
Our plans for the future
Becoming more efficient and effective
Find out how and where Yorkshire Water produces and treats sewage sludge
Our corporate governance and company structure
Modern Slavery Act Transparency Statement
Find out more about our approach to tax
Existing supplier? How can we help?
Find out more about supplying Yorkshire Water
Find out about investment in the Yorkshire region
Latest Jobs and Apprenticeships
Selection process, Application tips
Our Graduate development programme
Is Yorkshire Water right for you?
Working with stakeholders, regulators and NGOs
Climate Change, Tax, Investment in Yorkshire
Here you can find out how we can engage with stakeholders
Keeping stakeholders informed about investment in their area.
To what we promised our
customers we'd deliver to them.
Getting it right for customers is at the heart of everything we do. That's why we created our Blueprint for Yorkshire, planning our future with your priorities in mind.
In 2015 we agreed seven outcomes with our customers, supported by 26 performance commitments. As part of our commitments we included four measures called Stability and Reliability (S&R) factors. These measures reflect how well we are providing water and waste water services over the short and long term.
To ensure that these measure effectively report on our services they are divided into a series of smaller measures called sub measures. It is very important to us that these measures are easy to understand and reflect what you told us was important to you. We have therefore published this guide to explain what the S&R factors are and how we will measure our performance against them. If you would like any more information regarding these measures please contact us.
In 2015 we agreed with you our seven outcomes. The outcomes are the things that are important to you. To make sure that we are on track in providing these outcomes there are 26 performance commitments that track how well we are delivering on the promises we made. Each year we report to you on how we’re doing in delivering on our commitments. It’s important to us that you understand and trust the information we provide.
To build trust in the information that we publish, we have developed an assurance plan that explains what we do to build confidence in our data and make it easy to read, access and understand. Each year we look again at our assurance plan, look ahead at the information we will publishing, how we are performing, and the risks we face. We tell you about this in our Risks, Strengths and Weaknesses statement.
Once we have created our Risks, Strengths and Weaknesses statement we then publish and consult our draft Assurance Plan.
Our assurance plan provides you with information on the assurance activities that we have in place. We hope that this gives you confidence that the information we publish is accurate, complete, accessible and easy to understand.
This is our draft assurance plan and we want to hear your views. The purpose of this consultation is to invite views on how we are responding to the risks identified in our risks, strengths and weaknesses statement. We want to know whether we have identified what is important to you, whether our planned assurance will give you the confidence that our information will be accurate and whether this plan is easy to read and understand.
This consultation will close on Sunday 31st December 2017.
We are really interested in seeking feedback on the following:
Q1. Are we planning to assure the information that is important to you? If not, what do you think is missing?
Q2. Will our planned assurance give you confidence that our information will be accurate and accessible? Is there anything you would change?
Q3. Is this plan easy to read and understand? Is there anything you would change?
If you'd like any further information - please contact us
or post them to us: Assurance Plan Consultation, Regulation Department, Yorkshire Water, Western House, Western Way, Buttershaw, Bradford, BD6 2SZ.
We will use your feedback on our draft assurance plan to shape our final assurance plan, which we will publish by 31 March 2018.
A data assurance summary will be published by 15 July 2018. This will summarise our assurance for all the information we published in 2017/18. It will provide you with key findings from the assurance activities set out in the Assurance Plan.
In preparation for the next price review, we are working with an independent Customer Challenge Group. Known as the Yorkshire Forum for Water Customers the group are responsible for ensuring our customers’ views are fairly reflected in our business plan and ensure we are meeting the performance commitments we have made to customers.
The Yorkshire Forum for Water Customers has a key role in helping the industry regulator, Ofwat, scrutinise our business plans. The Yorkshire Forum for Water Customers is responsible for:
- challenging the quality of our customer engagement process
- challenging how well our proposed outcomes and outcome delivery incentives reflect our customers’ views and priorities
- monitoring progress against our performance commitments
- providing an independent evaluation to Ofwat on how well we have reflected our customers’ priorities within our business plans
This section will provide details of the membership of the group, minutes of recent meetings and information on the challenges which the Forum have provided during our ongoing customer consultation.
All water companies have their own set of performance commitments which have been individually developed to meet the needs and concerns of each company’s customers.
This can make it difficult to compare performance across different water companies so in recognition of this DiscoerWater.co.uk was launched.
Discover Water provides a 'dashboard' bringing together for the first time key information about water companies in England and Wales in one place for customers. The dashboard aims to be a clear and simple source for trustworthy and factual information including how companies are performance against each other in key areas.
The information provided has been agreed by water companies, the water regulators, the UK and Welsh Governments and the Consumer Council for Water, which is the water watchdog.
This section provides some further explanation on those areas within Discover Water where our performance is failing to meet the committed level of performance we gave to our customers, or is significantly different to the industry average or other water companies performance.
Our reports section gives you
the chance to see how we perform.
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