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Catchment Management

We're suspending bills for flood victims

As Yorkshire Water continue to play a major role in the region’s flood relief effort, we have announced that eligible customers will have their charges suspended until such time as they were able to reoccupy their homes.

In addition, we will also make an allowance for those eligible customers who choose to remain in their homes but whose bills rise significantly as a result of clean-up activities.

Our CEO Richard Flint said: “We recognise that some of our customers are going through a terrible time as a result of the flooding and we want to help them get back on their feet as quickly as possible. Several councils have already said they will suspend customers’ Council Tax bills and we are pleased to be in a position to support our customers in a similar way.

“Yorkshire Water has been busy working round the clock over Christmas to support the emergency flood relief effort. We’ve deployed significant extra resources and these remain in place as we assist with the ongoing recovery.

We tripled the number of customer services staff we would normally have working and are working closely with the emergency services, councils and the Environment Agency to co-ordinate our activities,” he added.

“While a great number of our water and sewage treatment works were inundated by the floods, our colleagues ensured that water supplies were maintained at all times across the Yorkshire region. This service will be essential during the big clean-up,” he added.

Customers affected by the floods can learn more about the financial assistance available here.

Customers can use our live chat facility on our contact us page, or tweet us @YWHelp to discuss their individual circumstances.

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