Flooding in Yorkshire
Yorkshire Water colleagues have been working round the clock over the Christmas period to support the emergency Yorkshire floods relief effort, operating alongside their counterparts from the Environment Agency, local councils and emergency services.
Significant extra resources have been deployed by Yorkshire Water and these remain in place as we continue to assist with the ongoing response, recovery and clean-up.
Customers’ drinking water supplies have been unaffected by the heavy rainfall, despite a number of our water treatment works and pumping stations being inundated by flood water or affected by power cuts. The flexibility of our water supply system means we have been able to move water around the region to maintain customer demand.
Extra operational staff have been drafted in to deal with hundreds of calls from customers impacted by the recent rainfall, with vulnerable customers such as the elderly and infirm being treated as a priority.
We have tripled the number of call centre agents and customer services staff we would normally have working at this time and with further heavy rain forecast for Wednesday of this week, we will be maintaining this elevated level of resource for the foreseeable future.
We would like to remind customers to avoid contact with flood water if at all possible. Although the health risks associated are relatively small, if you are exposed to flood water then make sure you wash your hands as soon as possible with, preferably, hot water and soap. If water is not available then use sanitising gel or wipes.
For more information and advice on flooding, please visit our flooding emergency page.