Yorkshire Water signs up to sign language service to help 50,000 customers across the county

Yorkshire Water has teamed up with InterpretersLive to launch a new sign language service to help the thousands of customers who are deaf or hard of hearing.

Around 1% of the UK population are deaf or hard of hearing which means around 50,000 people across the county could benefit from the service.

Customers can take advantage of this by going on to Yorkshire Water’s “Contact Us” page before clicking on the “Sign language interpreter” link at the foot of the page. They will be able to have a live video call with one of the interpreters, who will contact Yorkshire Water so that they can then have a conversation with the customers through the interpreter. The service is also available on the InterpretersLive! customers page and clicking on the Yorkshire Water logo.

Yorkshire Water Safeguarding Officer, Ash Roberts, said: “Being as accessible and as helpful as possible to all our customers is extremely important to us, so we are delighted to have begun offering this service.

“We would encourage any customers who have specific communication needs, disabilities or support needs to sign up to our free Priority Services which allows us to ensure that we get in contact and deliver our services in a pro-active way that is right for them.”

Clare Vale, Managing Director at Sign Solutions, said: “It is great to see more utility companies becoming accessible to the Deaf community across the UK considering how vital utility services are to each and every one of us.  We are proud to be helping Yorkshire Water improve its customer journey.”