My Account Register

Moving Home: Frequently Asked Questions

Here are some popular questions and answers about moving home.

  1. You should let us know at the time of your move. If you delay in telling us about your move your payments might be affected.

    We’ll need a forwarding address if you are not going to be responsible for paying the bill at your new home.

  2. You don't need to do anything as we will calculate your final reading based on your previous usage.

  3. If you’re not responsible for paying the bill at your new home, please tell us the name of the person who is.

  4. If you pay by Direct Debit you don’t need to do anything; we'll transfer the details to your new account and notify your bank of the new reference number.

    If you’d like to pay by Direct Debit please fill in our form.

  5. Yes, please provide this on our Change of Address form. 

  6. When you complete our Change of Address form, select ‘no’ when asked if you were the bill payer.

  7. This is usually the address of your new home.

    In some cases, you may want the bill sent to a different address. For example, if you have a holiday home you might want the bill sending to your permanent address.

Need to contact us?

Start a Live Chat

Speak to an agent immediately.

We are available Monday to Saturday 6.30am to 10pm and on Sunday 7.30am to 10pm.

Roadworks & Incidents

Enter your location below to see if there are any issues that are occuring in your area:

Request a FREE call back

Arrange a time to suit you

Available Monday to Friday from 8am to 8pm, Saturday 9am to 5pm.