Your meter is usually next to your internal stop tap where the water comes into your house. Try looking under your kitchen sink or in your cellar/garage – they're not in the same place in every house so you might just need to have a good look around.

If it’s not in your house have a look for a small metal lid outside. If it’s safe, lift the lid up  and inside you should see the water meter. There may be a protective foam disc over the top of the meter which you’ll need to take off before you can read it. 

If your meter is outside, to check that you’ve found the right one, the serial number on the face of the meter will match that on your bill. If you haven’t got a bill handy, don’t worry, we can help. Just give us a call or chat to us online. 

If it’s safe to do so, it’s really simple to read your meter. You just need to find the black numbers shown on the meter screen, which tells us the amount of water you've used in cubic metres (1 cubic metre = 1000 litres).

If there's condensation on the glass, gently tap it to clear the screen.

Please don’t attempt to read your meter if it’s under a large manhole cover, as you could hurt yourself. To be on the safe side, just chat to us on our webchat or pick up the phone – 0345 1 242424 and we’ll send someone to read it for you.

If you’ve followed the steps above this is really simple to do. All you’ll need is:

- Your customer reference number – from the top of your last bill or letter. Please enter the full number without any spaces.

- Your reading – the black numbers only from your water meter    

- The date you took the reading

You can submit a reading in the following ways:

Online - You can easily submit your reading online using the form at the bottom of this page.

Webchat - Chat with one of our friendly team about your reading here.