...on any home emergency products when you take out a policy through our website.
Pay your bill, Set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Find out more about our charges
Update your account with your new address
Send us your latest meter reading
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Find out what makes up your water in your area
What is water hardness, How hard is my water
Managing water resources, Where does water come from?
How do we collect and treat waste water
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how you can get in touch with us
No water, drought, dirty or cloudy water
Report a leak, responsibilities, leaks in my area
Flooding advice, What to do if your home is flooded
Make dealing with us as easy as possible
Pumping stations are changing from private to public
Hints and tips, Frozen pipes, Pipework responsibilities
Watch what you put down your sinks and toilets
Videos and guides helping you save water and money
Find out how we can help you.
Find out what help & advice we provide you
When the electrics, boiler or plumbing goes wrong in your house, there's no time to waste - you need to resolve the problem fast!
From a blocked toilet to problems with your central heating system or electrics, we're a partner of HomeServe who offer a range of packages to protect your home in an emergency. Find out how they can help below.
From small problems like dripping taps to major repairs on your water supply pipe or drainage, there are a range of cover options available to protect your home's plumbing and drainage system.
From boilers to gas pipes, HomeServe can arrange cover for your whole central heating system. Choose from a range of policies to protect your boiler and heating and have access to Gas Safe registered tradesmen.
Combined policies offer a range of cover options, allowing you to select from complete cover protecting your home from the majority of home emergencies or focus on more specific areas of your home e.g. water.
All water companies are required by the Government to produce a drought plan, which sets out what we would do to maintain water supplies to customers in the event of a drought.
The plans are drawn up in agreement with our regulator, the Environment Agency. The plans are reviewed and revised every five years.
Drought is a naturally occurring phenomenon when rainfall levels are less than normally experienced, resulting in low river, reservoir and groundwater levels. Droughts have occurred in the past and are likely to be experienced in the future.
Take a look at all the pdfs on the right hand side that are available for you to download.
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