Pay your bill, Set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Find out more about our charges
Update your account with your new address
Send us your latest meter reading
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Find out what makes up your water in your area
Managing water resources, Where does water come from?
How do we collect and treat waste water
Make dealing with us as easy as possible
Pumping stations are changing from private to public
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how we can help you.
Follow our useful guidelines if you have issues with your drinking water appearance
If you notice that your water tastes or smells then please follow our advice
Find out more about water hardness in your area
Discover ways you can increase low water pressure in your home today
Report a leak, responsibilities, leaks in my area
Videos and guides helping you save water and money
Find out how to prevent blocked drains and pipes
Fix slow draining toilets and sinks with our troubleshooting guide
Follow our advice on dealing with flooding
Find out how to deal with issues with private drains and who to contact
Spotted an issue with one of our manholes or drain covers?
Hints and tips, Frozen pipes, Pipework responsibilities
Find out what help & advice we provide you
When the electrics, boiler or plumbing goes wrong in your house, there's no time to waste - you need to resolve the problem fast!
From a blocked toilet to problems with your central heating system or electrics, we're working with HomeServe who offer a range of policies to protect you against the unexpected costs. Find out how they can help below.
From small problems like dripping taps to major repairs on your water supply pipe or drainage, there are a range of cover options available to help protect you against the unexpected costs.
Combined policies can include cover for a range of areas in your home, including plumbing and drainage, boiler and central heating system, electrics and more.
All water companies are required by the Government to produce a drought plan, which sets out what we would do to maintain water supplies to customers in the event of a drought.
The plans are drawn up in agreement with our regulator, the Environment Agency. The plans are reviewed and revised every five years.
Drought is a naturally occurring phenomenon when rainfall levels are less than normally experienced, resulting in low river, reservoir and groundwater levels. Droughts have occurred in the past and are likely to be experienced in the future.
Take a look at all the pdfs on the right hand side that are available for you to download.
Stop what you’re doing, put your phone in your pocket and look up – who…
Our contract partners Morrison Utility Services (MUS) will start working in…
We are currently looking to recruit an Education Guide to share the value of…