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Yorkshire,
let's give our
homes a big hug
this winter.

Get winter ready!



Our homes have been more important than ever this year and we’ve all spent a lot more time in them. So, it’s easy to forget that our homes need looking after during cold winters.

Freezing temperatures can cause havoc with your pipes, potentially cutting off your water supply so it’s really important to lag your pipes and give your home some TLC to keep it warm and cosy, keep the brews coming and the heating ticking over.

How to get your home winter ready

Protect your pipes and taps

Check for pipes, taps, cisterns, tanks and water meters in unheated areas that might be exposed to the cold. When you’ve found them, cut a piece of lagging to size and clip it on. If you’ve got some cable ties handy, pop a couple on to keep it secure. Protect your outdoor taps with a tap cover to stop them freezing.

Pipe wrapped in lagging

Keep it cosy

Heating a home is expensive, but so is a burst pipe. If you can, leave your heating on constantly at a low temperature so your pipes don’t freeze. If severe weather is forecast, set the heating to your usual level, day and night.


Cat asleep on radiator

Find your stop tap

If your pipes freeze and burst, the first thing you’ll need to do is shut off the stop top. It’s worth checking where your stop tap is now so you’re prepared if the worst happens. They’re usually found under your kitchen sink.


Stop tap

Get your FREE winter pack!

We're offering our customers essential lagging and tap covers to get them through the winter months - completely free!

Order your free winter pack

See how it's done

Our handy how to videos will walk you through everything you need to do.

How to make your home winter ready

How to deal with a frozen pipe

How we're helping you have a stress-free winter

Looking for leaks

We’re investing in new technologies to help us detect leaks quicker and our dedicated team of leakage inspectors are very busy maintaining network and preventing water supply disruptions. During the winter, underground pipes are more likely to leak or burst because sub-zero temperatures cause them contract and thaw, so they're extra busy! 

Report a leak

Leaky pipe

Extra help when you need it

We want to make sure everyone is happy and safe. We know that sometimes our customers have additional needs or need a bit of extra help. There are lots of things we can do - we can make bills and meters more accessible, provide bottled water if your supply is interrupted and protect you from bogus callers - just tell us what you need.

Sign up for Priority Services

Telephone

Help to pay your bill

Whether you’re running a hot bath, cooking a hearty meal or making a brew to warm you through, we all rely on water at this time of year to keep us nice and toasty. We want all our customers to be able to use what they need, without worrying about paying their water bills. If you are struggling, please get in touch or apply for one of our schemes.

Help paying your bill

Telephone

Who to call

If the worst does happen this winter, here are some people who can help.

Local trusted plumbers 

If one of your pipes does bust, make sure you're in safe hands by calling an approved plumber. You can find a local one on the WaterSafe website.

Find a trusted plumber

HomeServe

For peace of mind, you might want to think about emergency home cover. HomeServe have a range of policies and if something did go wrong, one of their approved engineers will sort it.

Get emergency home cover