Dealing with flooding

Looking for flood information? Learn about dealing with flooding at Yorkshire Water.

Yorkshire Water understand that flooding can be one of the most unpleasant things you can experience in your home. That's why we continue to work hard to make sure these incidents are as infrequent as possible.

In this section, you can view our flood information and how to deal with floods, which includes what you can do to protect yourself from flooding and how can you apply for help if the worst does happen.

If your property has been damaged as a result of flooding, please contact your insurance company. If flooding has occurred inside your home, we'll investigate the cause and arrange to clean up where appropriate.

What we’re doing to prevent future flooding

We're continuing to invest in our assets over the next five year period to reduce the flood risk.

Due to the complex nature of flooding (for example interaction between highway drainage, sewers and rivers), multiple agencies are often responsible for managing flood risk. We are working in partnership with other agencies to tackle flood risk more effectively.

Yorkshire Water are also working with our customers across the region to help reduce the number of blockages on the sewer network which can often be a cause of flooding. You can read more about Stop it. Don't block it here.

Dealing with sewer flooding

Sewer flooding is the most unpleasant thing our customers can experience and we make responding to it our top priority. Thankfully these incidents are infrequent.

Always stay safe

- Where possible do not walk through flood waters.

- Flood waters can contain dilute sewage if the sewer network has been inundated and surcharged. There could also be other risks such as syringes etc.

- Manhole covers may have been displaced in flooded areas which members of the public could fall down causing a risk of injury and drowning. They may not be visible in flooded areas.

- The public should not attempt to unblock sewers themselves. They will put themselves at risk and could aggravate the situation. They should wait and allow our trained technicians who possess the correct equipment to deal with the situation.

- If customers see anything that looks unsafe they should contact us immediately.

What you need to do

- If the problem is one for you (or your landlord) to resolve make sure, when calling a contractor you get full understanding of the cost as these can esclate quickly when dealing with broken underground pipes.

- In all instances of flooding to your home you must make your insurance company aware, so they can start the process of getting your home back to normal.

- If you are in doubt what the cause of the problem is. Always let us know and we'll try to help.

What can I do to help?

One of the most common causes of operational problems and sewer flooding is a ‘soft blockage’. These blockages are caused by, for example, wipes being flushed down the toilet and cooking fat being poured down the sink.

We developed our Stop it. Don't block it campaign to combat this and help customers avoid kitchen calamities and bathroom blockages.

How do you deal with sewage flooding?

A small number of properties are at particular risk from flooding due to overloaded sewers, and we’re investing in a programme to reduce this. We’ll let you know if your property is on our risk register, and keep you up to date on our progress. Unfortunately, in extreme weather conditions, such as major storms, we can’t guarantee to prevent sewage flooding, even if we respond quickly.

Where an incident occurs which could result in a property being flooded, we’ll send a representative to assess the problem as quickly as possible. If sewage has entered your property, we’ll treat this as a priority.

What causes a sewer to flood?

There can be a number of causes. For example:

- The sewer is too full.
- A blocked or collapsed sewer.
- A pumping station failure.

Tree roots may cause damage to sewers, and problems may also occur as a result of unsuitable items being put into the sewer, for example wipes, fats, cotton buds, sanitary items as well as builders’ rubble.

Flooding can also occur due to circumstances out of our control as a result of exceptional rainfall, rivers overflowing or internal plumbing issues.

For further information please visit -

The Environment Agency - click here

The National Flood Forum - click here