Help and advice.
Full of great advice from fixing your water supply, locating incidents in your area to ensuring that your home is winter ready.
Pay your bill, Set up a Direct Debit
Watersure scheme, Resolve scheme, Water Direct
Find out more about our charges
Update your account with your new address
Send us your latest meter reading
Sewerage enquiries, new developments, supply connections
Making sure your water is clean and safe to drink
Find out what makes up your water in your area
What is water hardness, How hard is my water
Managing water resources, Where does water come from?
How do we collect and treat waste water
Learn all about water meters, apply for a meter
Emergency cover by HomeServe, Drought Plans
Find out how you can get in touch with us
No water, drought, dirty or cloudy water
Report a leak, responsibilities, leaks in my area
Flooding advice, What to do if your home is flooded
Make dealing with us as easy as possible
Pumping stations are changing from private to public
Hints and tips, Frozen pipes, Pipework responsibilities
Watch what you put down your sinks and toilets
Videos and guides helping you save water and money
Find out how we can help you.
Helping you solve issues with your drinking water
Find out what help & advice we provide you
We always try our best to ensure that the whole of Yorkshire is provided with clean drinking water 24 hours a day, 365 days a year. Unfortunately there may be times when problems occur with our water network.
We've put together a series of 'how to' guides, so whether you have no water or low pressure, a leak on your supply, discoloured water, frozen pipes, or just want some advice on flooding issues, then you've come to the right place!
Having trouble with your water supply? If you've got no water or very low pressure then please take a look at this water supply page to find out how we can help.Read more...
Download our handy PDF here to test whether your pressure is low.
Although discoloured water is unlikely to have any health implications, we understand how it can be very unappealing to drink. Follow our advice to see what you can do when experiencing short-term discolouration.
1. Run the tap which is fed first from your water supply for several minutes (this will usually be your kitchen tap).
2. Fill a jug and leave it to stand until any sediment has settled to the bottom.
3. Pour the clean water from the top of the jug for use.
Discoloured water could also be caused by flushing work we're carrying out to our water pipes across the region. You may have received a letter or text message advising of flushing work in your area. For more information on this work, please see the below video.
Water can appear cloudy or milky if air mixes with the supply. If water containing air is allowed to stand for a few minutes in a glass, the water will clear from the bottom of the glass upwards as the air bubbles rise to the surface.
There's no risk to health associated with aerated water, it just looks different.
Sometimes customers notice a distinctive taste (described as ‘medicinal’, ‘disinfectant’, ‘swimming pool’ or ‘TCP-like’) to their drinking water that’s often most noticeable in boiled drinks such as tea and coffee. Chlorine is removed by boiling so these tastes are not directly due to chlorine.
This taste is likely to be caused by rubber and plastic materials used in domestic appliances and fittings. These plastic fittings include kettle gaskets and seals, tap washers and hoses fitted to the inlet of washing machines and dishwashers. The taste doesn’t come from the water pipes but is formed within properties.
These plastic and rubber materials contain ‘phenols’ and related substances which can cause unpleasant tastes or smells. And, low levels of chlorine may react with these chemicals to produce other taste-causing substances.
Although these substances can cause unpleasant tastes in hot drinks at very low levels (parts per trillion in some cases), they are not harmful to
health at the levels normally detected.
These kinds of taste or smells can be due to the growth of harmless micro-organisms such as bacteria and fungi in domestic pipework, particularly sections that can have a low usage or can get warm (when hot pipes come into contact with cold pipes). Valves and fittings
containing rubber materials are also particularly prone to these growths.
If this happens, you can fix the problem by making sure the hot and cold pipes don’t touch. For sections of pipes that aren’t used as often, you should run the water to bring fresh water in. All materials used for plumbing should be WRAS-approved wras.co.uk.
Sometimes, earthy or musty taste and smells are caused by very low amounts of naturally occurring substances released by algae growing in raw water reservoirs. These substances are not normally thought to be dangerous to health at the concentrations at which they are found. We make sure that our water treatment works reduce these substances as far as possible and we carry out daily checks on the smell of the raw and treated water.
These one-off smells can be caused by a spillage of fuel near a plastic supply pipe. These substances can, over time, pass through the plastic pipes and result in changes to taste or smell.
We’ll always investigate these reports quickly to find the exact cause and offer advice on how to deal with the problem.
A metallic or bitter taste can often be due to water standing in a metal pipe (for example a copper pipe) for several hours or more. Try dealing with these types of taste or smells by flushing the tap for several minutes to bring fresh water into the property. If this doesn’t help, please call us so we can investigate.
In this section you can find out what's happening in your local area. Check the weather, get ahead of roadworks or look for fun things to do in your spare time.
See what helpful advice you can read about your drinking water and the waste water services we provide. You can also see whether it's worthwhile installing a water meter; solve common water related problems around your home, or simply see how to get in touch with us.
We're cutting down on the amount of water lost through leaks on our network, and are planning to drive down leakage to 10 million litres per day to ensure we maintain the balance between supply and demand.
Find out more to check what information you need to hand when reporting a leak by taking a look at our report a leak page.
If you feel you may have spotted a leak then please get in touch with us below using our free leakline number.
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