Customers across the region have experienced terrible flooding in recent days but we've been working round the clock over the Christmas period to support the emergency flood relief effort, operating alongside their counterparts from the Environment Agency, local councils and emergency services.
Significant extra resources have been deployed by us and these remain in place as we continue to assist with the ongoing response, recovery and clean-up.
Below are some of the ways Yorkshire Water offers flood help and support to our customers in their time of need.
Yorkshire Water has announced that it is suspending charges for customers forced out of their homes by the recent floods.
Eligible customers will have their charges suspended until such time as they were able to reoccupy their homes.
In addition, we will also make an allowance for those eligible customers who choose to remain in their homes but whose bills rise significantly as a result of clean-up activities.
Who qualifies for this assistance?
Anyone whose home has been flooded by the storms in Yorkshire since Christmas Day. We can help if you have had to move out of your property or if you have incurred higher water charges because of the extra water used in cleaning up.
What if I am still living in my flooded home?
We will continue to charge you as normal if you are still living in your flooded property because you are still using water and wastewater services. If you have a water meter we understand that you might see an increase in water usage due to the extra water used in cleaning up after the floods. We will make an allowance for this extra water usage so you will not have to pay for it.
Will I get an allowance if I don’t have a water meter?
If you have had to move out of your house we will suspend your full water and sewerage charges regardless of whether you pay based on Rateable Value or whether you have a water meter.
If you are still living in your home after being flooded and you pay based on Rateable value, your fixed yearly charge will not change no matter how much additional water you need to use, and we will not make an allowance.
When will I have to start paying my water bill again?
When you move back into your home we will start to charge you again for your water and wastewater services.
What about the water bill at the temporary accommodation I have moved into?
If you are responsible for the water bill at your new temporary accommodation you will be charged as usual at that address. If you have moved in with friends or relatives they will be responsible for the water bill as normal.
Why do you need my contact details?
We will need to keep in touch with you throughout the period that your property is empty. Also, it may be necessary to make checks on your water supply or your water meter before you move back in again.
Customers shouldcontact usto discuss their individual circumstances.
Finally, please avoid contact with flood water if at all possible. Although the health risks associated to this are small, if you are exposed to flood water then make sure you wash your hands, and any other area of your body exposed to it, as soon as possible with, perferably, hot water and soap. If water is not available, then use sanitising gel or wipes.
With regards to drinking water quality, we can re-assure that it has not been affected by the floods and is perfectly safe to drink as normal.