Coronavirus update - a message to customers

Keeping our customers and our colleagues safe is incredibly important to us.

We’re following the Government's health advice to make sure everyone stays safe and we’re putting all the necessary measures in place to make sure this advice is followed by everyone.

We know this is a really challenging time. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it. This page helps to explain some of the work we’ve been doing to keep water flowing and should help to answer any questions you might have.

Helping us all stay safe

We play a vital role in public health and we’ll continue to make sure we supply you with clean safe drinking water and treat your wastewater safely.

To help protect our customers and colleagues, we made the decision to suspend all customer facing work unless it was an  emergency when lockdown started. We’re now in a place where we can restart customer facing work but we’ll be putting measures in place to protect everyone. Find out more about appointments.

Our teams are really busy working through all the customers we need to contact and visit so please bear with us. There's no need to call us - we'll be in touch as soon as we can.

Priority Services

If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you.

You can also sign someone up on their behalf if they don’t have access to the internet.

If you’re self-isolating and you’re worried about what you’d do if your water supply was interrupted, please get in touch and we’ll do our best to help. If you’re otherwise healthy and don’t normally need extra support, there’s no need to join our Priority Services Register.


It’s a challenging time for everyone at the moment and the last thing we’d want anyone worrying about is how they’ll pay their water bill. If your circumstances have changed and you’re struggling to pay your bill, or you’re worried you might struggle in the future, please don’t worry. There are loads of ways we can help for more information and to apply, visit our help to pay page.