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Coronavirus - November restrictions

After the Government announced the latest covid restrictions, we’ve been reviewing all of our procedures and processes to make sure we can keep our colleagues and our customers safe. We’re key workers and we take our job to keep water flowing and toilets flushing really seriously. We want you to know that we’re always here if you need us.

We’re comfortable that the measures we’ve put in place allow us to continue to visit homes and businesses when we need to.

When we visit you, our colleague will be wearing personal protective equipment (PPE) to make sure they protect themselves and you. They can still talk to you and explain what’s happening, but please do try to stay two metres away. Our colleagues will not be working if they, or anyone in their household, has symptoms of coronavirus.

Find out more about appointments

Worried about your bills?

We know it’s a challenging time for everyone at the moment. If you’re struggling financially, please get in touch with us so we can help. We have loads of different options available to help you with your bills.

Help to pay

Fancy a walk?

Now’s the perfect time to be getting some fresh air in the gorgeous Yorkshire countryside and our reservoirs are open for everyone to enjoy. We just ask that you help us look after these stunning places by parking safely, taking any litter home with you and following social distancing guidelines. To pick your route or learn more about what facilities are available, check out our leisure pages on the website.

Find things to do

Need some extra help?

Our priority services register is free to sign up to and helps us to know whether you need a little extra help from us.

Register for Priority Services

How we’re helping out with Covid-19 research

We're collecting sewage samples from our sites across Yorkshire to help with Covid-19 research. The researchers are testing the waste that goes down the drain or gets flushed away to see if they can find traces of the virus. If we can trace Covid-19 in sewage, we can find local hotspots. This data will help the government assess the risks and slow the spread of Covid-19.

The sewage is tested for Covid-19 particles, not the live virus. Studies have shown the chances of getting the virus from sewage is very low, but don’t worry, we’re following strict hygiene guidelines to make sure everyone is safe!

Our samples are being used in research projects run by the Environmental Agency (EA) as well as the Department of Environment, Food and Rural Affairs (DEFRA) and The University of Sheffield. By working together we hope we can get a better understanding of Covid and fight back against the virus.