Getting in touch with us
We know this is a really challenging time for everyone. It is for us too. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it.
You can find all the ways you can get in touch with us below.
Priority Services
If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you. You can also sign someone up on their behalf if they don’t have access to the internet.
If you’re self-isolating and you’re worried about what you’d do if your water supply was interrupted, please get in touch and we’ll do our best to help. If you’re otherwise healthy and don’t normally need extra support, there’s no need to join our Priority Services Register.
When to call us
Our phone line opening times
Please get in touch to tell us about issues with your water supply, sewage flooding in your home or if you’ve spotted pollution.
You can call us about these problems 24 hours a day, Monday to Sunday.
If you need to tell us someone has passed away, or if you have a billing question our billing line is open:
9am-6pm Monday to Friday
9am-5pm Saturday
Our online forms are the quickest way to pay your bill, set up a Direct Debit and tell us you're moving home.
You can call us on 0345 1 24 24 24
We hope that we'll always provide you with excellent customer service. Here's where you can tell us about times where we've gone the extra mile, or times where we've fallen short.
GDPR Personal Data Requests
Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.