Getting in touch with us
We know this is a really challenging time for everyone. It is for us too. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it.
You can find all the ways you can get in touch with us below.
If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you. You can also sign someone up on their behalf if they don’t have access to the internet.
If you’re self-isolating and you’re worried about what you’d do if your water supply was interrupted, please get in touch and we’ll do our best to help. If you’re otherwise healthy and don’t normally need extra support, there’s no need to join our Priority Services Register.
Struggling with bills?
We’re still here to help where we can and there are lots of ways we can help to make your bill more affordable.
While our phones are unavailable, please use our online form to set up or change a Direct Debit.
Roadworks & incidents
Find out more information about improvements and incidents in your area or any planned roadworks that we are carrying out that may affect you.
Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.
Do you have hard water? Find out more about the water hardness in your area with Yorkshire Water.
When to call us
Our phone line opening times
Please get in touch to tell us about issues with your water supply, sewage flooding in your home or if you’ve spotted pollution.
You can call us about these problems 24 hours a day, Monday to Sunday.
If you need to tell us someone has passed away, or if you have a billing question our billing line is open:
9am-6pm Monday to Friday
GDPR Personal Data Requests
Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.