Getting in touch with us
We know this is a really challenging time for everyone. It is for us too. We’re pulling out all the stops to make sure we supply you with excellent quality drinking water and take your wastewater away to safely treat it.
You can find all the ways you can get in touch with us below.
It’s that time again
Priority Services
If you or any of your family or friends need a little extra help due to particular health issues, please make sure you’re signed up to our Priority Services Register. By letting us know about your needs and circumstances, we can do our best to support you.
Talk to us
Our phone line opening times
Please get in touch to tell us about issues with your water supply, sewage flooding in your home or if you’ve spotted pollution.
You can call us about these problems 24 hours a day, Monday to Sunday.
Our billing line is open:
9am-6pm Monday to Friday and 9am-5pm Saturday.
Our online forms are the quickest way to pay your bill, set up a Direct Debit and tell us you're moving home.
Request a FREE callback
No need to wait on hold, we'll call you. You can arrange a callback at a time to suit you.
You can call us on 0345 1 24 24 24
If you have a question our website hasn't answered, the quickest and easiest way for us to help you is over the phone.
You can connect with us on Facebook and Twitter.
If you’d prefer, you can fill out our online form and we'll get back to you within 10 working days.
We hope that we'll always provide you with excellent customer service. Here's where you can tell us about times where we've gone the extra mile, or times where we've fallen short.
GDPR Personal Data Requests
Our team provides a reliable and helpful service to all of our stakeholders with regards information handling and the processing of Individual Rights requests under Data Protection law.