We try our best to get things right first time but realise that we do fall short occasionally. If this happens get in touch as soon as possible. The quickest way for us to resolve your complaint is by speaking with you, you can request a call back via our website or ring us on 0345 1 24 24 24.
If you'd like to know more about our complaints procedure click here
Making a Public Liability injury claim against Yorkshire Water
Please note that any Fast Track personal injury claims (incident date 31 July 2013 onwards) brought against Yorkshire Water Services Ltd by solicitors acting on behalf of claimants must be submitted through the online EL/PL Portal system. The correct Portal compensator name for such claims is Kelda Group Ltd and our Portal system reference is G231.