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In this section, you can find all the information you need to know about what we charge and why.
Read how we calculate your charges, how you can request a copy of your bill and the work we're doing across Yorkshire to improve our region.
From 1st April 2016, average water and sewerage charges in our region will be rising in line with inflation. This means Yorkshire Water bills will remain some of the lowest in the country. Each customer’s bill is different due to the services you receive from us.
If you would like to find out more about what this means for your business you can read our wholesale business charges guide in full.
Want to know more about our charges?
View the annual charges schemes below. The charges schemes are the sum of both wholesale and retail charges.
Between 2015 and 2020 we’re spending £3.8 billion across the Yorkshire region to deliver better water and sewerage services. This investment means that customers can look forward to receiving an even more reliable and responsive service, cleaner rivers and more work to tackle issues like sewer flooding, leakage and pollution.
Our investment over the next five years will include:
- £1.3 billion to maintain our existing assets
- £345 million on environmental improvements
- £180 million to improve the quality of Yorkshire’s inland rivers, helping them to achieve ‘Good ecological status’ under the Water Framework Directive
- £50 million on improving drinking water quality
Your bill will include variable charges if you have a water meter and will depend on the amount of water you use. It will also include fixed charges known as standing charges which are a set amount each year and vary according to your usage.
Use our handy calculator to see how your 2016/17 charges compare to last year. Simply fill in your water, sewerage and trade effluent volumes together with your effluent strengths and our calculator will tell you by how much your charges have increased or decreased.
To use please input your data into the 2016/17 spreadsheet only and the calculator will do the rest for you.
*Different tariffs apply for customers living in the York area.
It’s very similar to a gas or electricity meter. It records how much water we’ve supplied to your property, measured in cubic metres; (one cubic metre is 1000 litres or 220 gallons). The meter dials show whole cubic metres and fractions, but we only use whole cubic metres on your water bill.
We take a meter reading or make an estimate based on how much water you’ve used previously. So, you pay for the water you use in arrears. We then add a standing charge for the bill period. If we provide sewerage services for your home, we’ll also make a sewerage charge based on how much water you use plus a sewerage standing charge.
Your sewerage charges are based on 95% of your water volume charge as we assume we remove 95% of the water we supply to your property as waste - taking into account things like evaporation, watering your garden or drinking it.
If you think that more than 5% of your water is not returned to the sewer or you're connected to a septic tank, you may be entitled to a rebate. Please call us on 0345 1 24 24 20. If this has already been assessed the new percentage will be shown on your bill.
Surface water is the water that falls as rain on your property and is collected through your drains and gutters. The charges in this section are for the removal of this water which will help protect your property from damage.
Our charges include the cost of removing two different types of waste water:
Foul water - waste water from cooking, cleaning, toilets, baths, showers, etc
Surface water - water that drains from roofs, driveways, paths, etc
Where surface water from any part of your property drains to a public sewer you must pay full charges. However, if you can show that no surface water or groundwater from your property drains to a public sewer (directly or indirectly) you can apply to pay a lower sewerage charge.
If your property is part of a building (eg a flat) and the building itself is connected to the public sewer for the removal of surface water, you'll not be entitled to claim a reduction in charges.
For most customers, the rain that falls onto their property drains, as surface water, to the public sewer. There are a very small number of properties where none of the surface water drains to the public sewer but if yours doesn't, you can claim a lower sewerage charge.
Before claiming a rebate, please investigate if your surface water drains to a watercourse, stream, river or soak away (buried pit in the ground where water gradually seeps away).
Please also examine your external pipework - this will usually show that the drainpipe from your gutter eventually discharges to the same drain as the waste water from your kitchen or toilets.
Please note if you have a rainwater harvesting system fitted at your property and any water used from this system eventually returns to the public sewer, you will not qualify for a reduction in your charges. (eg. when the water collected is used to flush the toilet).
If you can demonstrate that no surface water from your property drains to a public sewer, you can download an application form and send us an accurate plan of your property. The scale needs to be big enough to show any roads, footpaths or other properties near your property, your properties boundary, the public sewer and your connection to it. It also needs to show the way surface water drains from your property, including gullies, manholes, inspection chambers, underground drainage pipes and areas where water soaks into the ground.
Please remember that you're still liable for surface water drainage charges if your property discharges to one of our sewers that's for surface water only. If you successfully claim a rebate you must also inform us if your drainage arrangements change.
From the 1st October 2014 our policy changed and we will now cancel the surface water drainage charges for the current financial year and go back up to a maximum of six previous financial years or the date you become responsible for charges, if later. No reductions will be given any further back than this date.
In this section you can download the latest wholesale charges documentation.
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