Find all the ways you can pay your bill
Find out what we charge and why
Update your property details here
We own over 70,000 acres of land
Develop or replace your site infrastructure
Identifying savings for your business
Review your entire site
Apply for a temporary water supply
Read about water regulations
Find out how you can get in touch with us
Complying with regulations, apply for a consent
Protect your business this winter
Who's responsible for a leak, report a leak
Find out what this means for your business
Information for retailers on retail competition
Welcome to our business customers contact us page.
We've displayed a list of our Frequently Asked Questions (FAQs) which display the most popular queries for our business customers, but there are various ways in which you'll be able to get in touch below.
Trade effluent is the liquid waste from a business or industrial process that passes to public sewer.
Read our trade effluent page to find out more.
You can find out below all about our latest business charges, how it's calculated and where you can request the latest copy of your bill.
Read more about our charges.
It's best that you let us know as near as possible to the date you move. We can then send a final bill for your old premises and get a new account set up for your new premises.
We've got a helpful section full of information on the different business services we offer.
Take a look at our services here.
There are many ways in which you can get in touch with us. Take your pick below -
We also have a dedicated customer service twitter account that operates Monday - Friday 8am-10pm & weekends 9am-5pm to help handle your queries & provide up to date incident information.
Why not try speak to a customer service agent directly to get your query resolved. Our agents are available between the hours of 8am and 8pm, simply click the live chat option to launch a new chat window.
*Please note this doesn't currently work on a smartphone.*
You can also get in touch with us through the form below. Simply choose the appropriate form, fill out your details and choose how you'd like us to respond.
If you'd rather ring us directly, then you can reach us on the following number:
Customer Helpline - 0345 1 24 24 20
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