Help & Advice
Helping make sure that Yorkshire is provided with clean drinking water 24 hours a day, 365 days a year.
Find all the ways you can pay your bill
Find out what we charge and why
Update your property details here
We own over 70,000 acres of land
Develop or replace your site infrastructure
Identifying savings for your business
Review your entire site
Apply for a temporary water supply
Read about water regulations
Find out how you can get in touch with us
Complying with regulations, apply for a consent
Protect your business this winter
Who's responsible for a leak, report a leak
Find out what this means for your business
Information for retailers on retail competition
We always try our best to ensure that the whole of Yorkshire is provided with clean drinking water 24 hours a day, 365 days a year.
Unfortunately, we don't always get it right. That's why for each of our different types of customers we offer a comprehensive help and advice area that may be able to help with your query.
Discoloured water can be very unappealing to say the least! Although it's unlikely to have any health implications, we suggest you take a look at our advice around how it's caused and what you can to clear it.
• Run the tap which is fed first from your water supply for several minutes (this will usually be your kitchen tap).
• Fill a jug and leave it to stand until any sediment has settled to the bottom.
• Pour the clean water from the top of the jug for use.
Water can appear cloudy or milky if air mixes with the supply. If water containing air is allowed to stand for a few minutes in a glass, the water will clear from the bottom of the glass upwards as the air bubbles rise to the surface.
There's no risk to health associated with aerated water, it just looks different.
Read more about water quality and the standards we adhere to - download our Water Quality Leaflet here
Everyone is looking for a saving!
We've got many methods on how you can help yourself to reduce your water bills for your business. The best way to think about how you save money is by looking at what you currently pay and understand how your charges are calculated.
An average household bill has increased by £6 to £373 this year. For 2014-15, we have limited our overall price increase to the inflation level of 2.65%, deciding not to take the allowed increase of an extra 1.6%.
Take a look at our charges in more detail and find out where your money is spent!
Once you've understood how your charges work, it's now time to save!
We're committed to helping businesses cut costs and be more environmentally friendly through water saving initiatives and information, and have therefore set up a dedicated area whereby business customers can look at their water usage and how they can save.
Take a look at our save water section to see what you can do today.
It's part of our Blueprint for Yorkshire.
We know how important it is for your business to comply with environmental regulations, water regulations and trade effluent consents.
Our services can help you to promote best practice on site and identify areas for improvement and remedial action. Take a look below at what your business needs to be aware of.
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