Our ambition
Yorkshire Water's wholesale ambition is to be a national leader in the provision of non-household services and we work collaboratively with the water retail market to help achieve this.
This includes working with wholesalers, retailers, MOSL, Ofwat and CCWater within the Retailer Wholesaler Group (RWG). The RWG is a voluntary group of trading party representatives who work together to identify opportunities and deliver solutions that improve outcomes for business customers in the market.
Our purpose
We’re proud to pay water’s part making Yorkshire a brilliant place to do business.
Our ambition
We will be a national leader in the provision of non-household wholesale services.
Our mission
We will put people first and deliver the customer promise to retailers and NHHC.
Sam Byrom
Chair of Meter Reading Standards
“Yorkshire Water are always keen to get involved in RWG subgroups as it’s a great opportunity for trading parties to have the space to collaborate and resolve market frictions. The key for us is delivering excellent outcomes for Yorkshire businesses which aligns with the RWG purpose”
RWG Drought subgroup
Yorkshire Water established the RWG Drought subgroup, chaired by Matt Rix, in August 2022. The aim of the subgroup is to develop a good practice guide to standardise communications to retailers for temporary usage bans (TUBs) and non-essential usage bans (NEUBs) across wholesale regions.
RWG good practice guides
The table below shows guidance which has been issued by the RWG to date and how Yorkshire Water’s policies and procedures are aligned.
| Good practice guide | Alignment | Comments | Policy |
|---|---|---|---|
| Planned events | Fully aligned |
RIO portal rolled out. Unable to contact customers directly as YW do not hold this information and retailers can use the portal to allow direct notifications to their customers. |
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| Unplanned events | Fully aligned | RIO portal rolled out. Unable to contact customers directly as YW do not hold this information and retailers can use the portal to allow direct notifications to their customers. | |
| Return to sewer allowances | Fully aligned | N/A | Allowances policy |
| Leakage allowance | Fully aligned | Allowances for water and sewerage services to renumerate for a maximum of a six-month period where applicable. One allowance granted per supply in a 24-month period. | Non-household customer side leakage policy |
| Data logging | Fully aligned | N/A | Data logging policy |
| Complaints | Fully aligned | N/A | RWG Complaints Good Practice Guide |
| Disconnection for non-payments | Fully aligned | Implementation of 3-month notification following temporary disconnection and then fully aligned. | Wholesale policy on the disconnection of non-household water services |
| Emergency contact details | Not aligned | Exploring business case to deliver solution for 23/24. | N/A |
| Standard skip codes | Fully aligned | N/A | RWG Webpage (Skip Codes and Processes) |
| Meter reading standards | Fully aligned | N/A | Meter reading standards (RWG) |
| Wholesale charges document | Partially Aligned | Yorkshire Water have adopted the recommended Tariff summary tables format for Primary Charges and Non-Primary Charges. Also published supporting excel spreadsheet at the same time as the wholesale charges document. Will be fully aligned for 24/25 Wholesale Charges Document. |
YW wholesale charges documents YW wholesale charges - 2023-24 Excel version
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| Gap site incentive | N/A | Yorkshire Water don’t offer a gap site incentive scheme at this time. | N/A |
| Vacant incentive | N/A | Yorkshire Water don’t offer a vacancy incentive scheme at this time. | N/A |