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Paying your bill

Need to pay your bill? Our payment options make it easy. Choose the one that's best for you.

  1. Direct Debit is the easiest way to pay, with no queues, counter fees or postage costs.  You can pay your bill in full or by instalments and, where possible, we offer a choice of payment dates too.

  2. You can pay your bill online. To do this, you’ll need:

    Your customer reference number

    You can find this at the top of your last bill, letter or statement that we sent you. It begins with a 1,2,3,4 or 5 and is a long number.​

    Your debit or credit card

    You can pay with a debit card (Solo, Maestro, Visa and Delta) or by credit card (Visa and MasterCard). Paying by credit card will incur a bank handling fee. 

  3. You can make payments through your online or telephone banking.

    These payments should be made to our Head Office Collection account, quoting your customer reference number. You can find this at the top of your last bill, letter or statement that we sent you. It begins with a 1,2,3,4 or 5 and is a long number. 

    The account sort code is 57-49-55. If you need a bank account number, please quote 11111111. 

  4. We offer a range of options to help you budget. You can pay monthly, fortnightly or weekly using our payment card at a PayPoint (which is free by cash only) or Post Office.

    If you want to apply to pay by instalments please complete one of these forms:

    I have a measured charge and my customer reference begins with a 5:

    I have an unmeasured charge and my customer reference begins with a 1,2,3 or 4:

  5. Please make your cheque payable to Yorkshire Water and write your customer reference number on the back.

    You can find your customer reference number at the top of your last bill, letter or statement that we sent you. It begins with a 1,2,3,4 or 5 and is a long number.​

    There are two ways you can pay by cheque:

    At a bank

    Sign and date your payment slip and enclose it with your payment or hand it to the cashier.  

    By Post

    Send your cheque with the payment slip to:

    Yorkshire Water, PO Box 52, Bradford, BD3 7YD.

    Please don’t send cash or post-dated cheques.

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