Having trouble understanding your bill?
Take a look at our handy interactive tool. It explains what each section of your bill means and how your charges are worked out. Simply select whether or not you have a meter and if you have received an annual payment plan statement or a quarterly bill.
Do you have a meter?
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Works in your area
Water supply issues can often be caused by works being carried out in your area. Enter your postcode to see if there are any roadworks or incidents that could be affecting you.