Water use and your bill
Whether it’s for work or staycations, many of us are spending more time at home and we're using water differently. This means more cups of tea, extra toilet flushes and lots of dishes to wash – it all adds up!
If you’re on a water meter, we base your bill on the amount of water you use. If you’re using more, your bill will go up. If you use less, your bill will go down.
Frequently asked questions
How do you work out my payments?
We look at the balance on your account and your last 2 meter readings. We use these numbers to estimate how much water you’ll use in the next year.
Will my payments change?
We work out your payments based on how much water we think you’ll use. If you use more or less than we thought, your payments might change. If your payments change, we’ll let you know.
If I use less water, will I get money back?
If you’ve paid for a lot more water than you’ve used, there’s no need to get in touch, we’ll send you a refund. If you've paid for a little bit more than you've used, your next payments could be slightly lower.
Can I change my payments?
We work out your payments based on how much water you’re using. There’s no need to change your payments unless something changes, like the number of people in your house.
It’s easy to keep track of your bills and payments with an online account.
Can I get help paying my bill?
We don’t want anyone to worry about paying for the water they need. If you’re struggling to pay, we've got schemes you can apply for to make managing your bills easier.
More ways to save water
It’s really easy to reduce your next bills by making a few small changes. Visit our save water page to find more water saving tips and order your free water saving pack.
We're here to help
This year has been challenging for us all and the last thing we’d want is anyone worrying about how they’ll pay their water bill. If you’re struggling, please get in touch or apply for one of our schemes.