HouseholdExpand
Retailers
BusinessExpand
DevelopersExpand
About usExpand
EducationExpand
LeisureExpand
Catchment Management

Thousands of struggling households missing out on lower water bills

Yorkshire Water have learned that tens of thousands of cash-strapped households in England and Wales are missing out on support that could significantly reduce their water bills, according to the Consumer Council for Water (CCWater).

The independent consumer watchdog has worked with 19 water companies in recent years to help them launch social tariff schemes, which can reduce the amount low-income households have to pay for their water and sewerage services.

The tariffs have the potential to help more than 400,000 struggling households  - but CCWater says less than a third of customers who could receive help have so far signed up.

Andy White, Senior Policy Manager at CCWater, said: “Although there is now more help than ever before to support water customers, thousands of struggling households continue to miss out.”

“We are working with companies to help them improve the promotion of their schemes and raise awareness of the help which is available. We would urge anyone struggling to afford their water bill to let their company know so they can help.”

19 out of 21 water companies across England and Wales now have social tariffs, with the remaining two expected to launch schemes in 2017.

Bill reductions range considerably but in some cases can be as much as 90 per cent, depending on each water company’s tariff and a customer’s financial circumstances.

Social tariffs are just one of a number of schemes water companies offer to help the one in eight households who have told CCWater their water bills are not affordable.

CCWater’s website features a guide to what social tariffs are available, as well as other tools to help customers identify ways to reduce their bills and boost their income. You can find more information about ways to help pay your Yorkshire Water bill here.

You might be interested in these articles

January 18, 2019
Ice house in city centre to showcase protecting homes from the freezing weather

An ice house has been assembled in Sheffield city centre by Yorkshire Water…

January 11, 2019
Update on Yorkshire Water’s £3 million scheme to lay six miles of new water pipes in Harrogate

The next phase of Yorkshire Water’s £3 million clean water pipe…

January 4, 2019
Work to lay a new water pipe in Otley Road, Harrogate

Yorkshire Water will start work on Monday 7th January on a scheme to lay a…

January 4, 2019
Yorkshire Water invests almost £8m in north Yorkshire treatment sites

Yorkshire Water is starting two schemes of investment worth £7.7m at two…

close
close
close