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Catchment Management

Financial help for water bills on the rise

With high interest bank-lending on the rise, the number of low-income households in Yorkshire receiving financial help from us has risen 18% per cent to more than 26,902 in the past year.

Across the whole of England and Wales, around 400,000 customers are currently receiving financial assistance from their local water company in the form of bill reductions and help with debt payments.
 
Last year, we allocated £8m to help vulnerable and low-income households and our most popular social tariff, WaterSupport, reduces the bills for low income families whose annual water bills reaches at least £425.

Dean Stewart, Head of Customer Service, said: “We have the third lowest bills in England and Wales and work hard to provide vital support to families struggling to pay their bills. But we understand more can be done and this is why we’re planning to reach out to even more customers to help them through difficult times. More customers than ever are also switching to water meters which we install free of charge and can help to reduce water bills.” 

Customers in Yorkshire who are in need of financial or other forms of assistance can find out more by visiting our support webpage, and if you have any questions you can chat with an advisor online or request a callback.

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